IT Desktop Support for a client located in Houston – Westchase
On-site 3 days per week, tues, wed and Thurs – part time 

Associate’s or bachelor’s degree in Computer Science or Information Technology or other related field 

• Strong PC/Server hardware and software installation and troubleshooting skills 

• Ability to work independently with limited supervision is a must, as well as work in a team environment  

• Experience with M365 and other software as a service (SaaS) and other software hosting protocols 

• Excellent verbal and written communication skills 

• Good problem-solving and critical-thinking skills 

  Must dress casual business attire

  Must be able to interact with C-Level

• Experienced in providing professional and courteous customer service  

• Minimum of 3-5 years’ experience preferred 

• Microsoft or CompTIA certifications is a plus 
   

• Provide advanced technical assistance to customers regarding various hardware and software applications 

• Troubleshoot and diagnose various technical issues 

• Assess and understand user needs and issues and recommend the appropriate technical fixes to customers 

• Utilize ticket system for managing work and understand prioritization of tickets  

• Direct unresolved issues to the next level of support personnel