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IT Help Desk Technician III

South Jordan, Utah Merit Medical Systems, Inc.

Requisition Number

Job Title
IT Help Desk Technician III

Working Hours
US 800a-500p M-F

South Jordan, UT

Job Description

This position performs various complex tasks and is utilized to solve more difficult issues arising within the User Support Group. Troubleshoots and problem solves LAN issues. Performs tasks relating to the installation, management and maintenance of Data and Voice networks. Answer incoming calls for the User Support group on a rotating basis, solve initial inquiries from end user, and route highly complex issues to the appropriate resource.


Troubleshoots user support inquires including but not limited to hardware, software and telecommunication issues.

Sets-up, maintains, and troubleshoots laptops and desktops.

Monitors and reports activity within the User Support Group.

Performs various changes to user accounts via Active Directory.

Answers incoming calls to the User Support group on a rotating basis, solve initial inquiries from end users, and route complex inquires to the appropriate resource.

Set-up new users on domain.

Set-up, maintains and troubleshoots printers, such as LaserJet, Multi-Function, and Label Printers

Set-up maintains, and troubleshoots barcode scanners

Set-up and troubleshoots mobile devices

Updates and creates internal articles and/or documentation.

Provides on-call network support, as needed.

Performs other duties and tasks as required.

Test and Deploy Windows and 3rd party patches Globally

Test and Deply software

Create and Test new system images

Audio-Visual Support

After Hours Availability

Experience with ticketing systems, LanDesk, Altiris, KACE, etc.


* Educational experience equivalent to a High School Diploma with a minimum of seven years’ work related experience, an Associate’s Degree with five years’ experience or a Bachelor’s Degree with three years of experience.

* MCP with networking essentials course is strongly preferred.

* Demonstrates the following:

* Work well with others and is a team player.

* Knowledge and understanding of computer software/hardware and their network applications.

* Organizational skills.

* Communications skills.


* Organization/planning

* Administrative processes

* Hardware & software knowledge/installation/maintenance

* Telephone & voice mail installation/maintenance

* Hardware & telecommunication troubleshooting

* Training

Merit Medical Systems, Inc., an Equal Opportunity Employer M/F/D/V, is a dynamic, progressive and innovative company with a strong global presence. Our culture is highly energetic, family friendly, values its employees, and promotes them as standard business practice.

COMPANY HISTORY Merit Medical Systems, Inc. (NASDAQ, MMSI) was founded in 1987 by Fred P. Lampropoulos. Merit develops, manufactures and markets single-use medical devices primarily for diagnosing and treating cardiovascular and vascular disease. Merit has been successful in introducing and marketing innovative, high-quality products through its expertise in new product design and its capabilities in injection and insert molding of plastics; the application of its proprietary electronic and sensor-based technologies; and wire, extrusion and catheter technologies.

The Company is utilizing its competitive advantages and technologies to develop and offer products that address a wide range of needs related to cardiology and radiology procedures performed in hospitals. Sales are made primarily to U.S. hospitals through a direct sales force. The Company markets its products in over 60 countries worldwide, utilizing a direct sales force in Europe, and distributors for the remainder of the world.




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