Meijer seeking an experienced leader for a cross-functional IT Service Delivery Manager (SDM) responsible for developing a high functioning team that support new technology rollouts from purchasing, installation, and GoLive. This IT Manager / SDM is responsible for planning and managing all projects and budgets to deliver business value. This is a servant leadership role for Systems Engineers/Analysts, Product Lifecycle, and Application or Hardware Support.

What You'll be Doing (Responsibilities):

• Leads the New Unit/Rollout team responsible for delivery of new technology rollouts and bringing new units online.

• Responsible for developing a high functioning team and coaching team members to support skills development and career growth.

• Manage relationships with business partners and vendors to ensure execution against operational performance targets, standards, and procedures.

• Manages the execution and delivery of projects using agile and other methodologies.

• Assesses project viability and recommends strategies and tactics to satisfy customer needs.

• Provides direction to project teams and integrates activities with other IT functions to ensure successful implementation and support of project efforts.

• Monitors and reports to IT and user/customer management on the status of multiple, concurrent project efforts.

• Facilitates the removal of team blockers and impediments.

• Ensures that application systems are deployed in a way that complies with security standards and established methodologies.

• Manage resources and provide input on resource requirements to effectively deliver on all performance targets and Service Level Agreements.

• Provide oversight to ensure prioritization and restoration of service within functional area.

• Knowledge and experience with SLAs, OLAs, and Contracts in insourced or outsourced environments

This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring With You (Qualifications):

• Bachelor’s degree or equivalent work experience and technical training is required. Master’s preferred.

• Minimum of 5-10 years of experience in technology systems development, implementation and installation in an online environment.

• Experience in the retail industry or in a production/service environment is preferred.

• 3+ years of experience of demonstrated leadership skills; possessing a track record of managing and developing technical talent, including onshore and/or offshore resources, in a cross-functional environment.

• Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals.

• Experience managing budgets and understanding impact of financial decisions to P&L.

• Demonstrated ability to build and develop teams.

• Strong teamwork and interpersonal skills with proven ability to communicate and persuade at all management levels and thrive in a cross-functional environment.

• Leadership skills that create and foster an environment of trust and empowerment.

• Strong verbal and written communication skills, with ability to express complex technical concepts in business terms.

• Strong analytical, problem solving and conceptual skills.

• Proven experience with ITIL, SDLC driven processes, and SLA manageme