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IT – NOC Technician – St. Louis, MO
Education Level: Bachelor’s Degree Years Experience: 3-5 years
The NOC Agent manages the daily operation and support the IT networks. The primary networks supported are the LAN/WAN, transport, telephone, wireless data and mobile radio networks. Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with Ameren Networks. Implement software upgrades to network elements as required and participate in the change process to add or delete network elements. Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers. Bachelor of Science Degree in Computer Science, Management Information Systems, Engineering, or equivalent computer related degree from an accredited college or university. Consideration may be given to candidates with extensive related experience without the academic requirements. 4 or more years of experience in 3 or more of the following; Windows, Windows Server, Unix, or Linux operating systems; LAN/WAN and telecommunications networks. Telecommunications experience should include telephony, mobile radio, multiplexing, TDM networks and IP networks. 3 or more years of recent telecommunication experience in any of the following fields: PBX, Call Center technologies, Telecommunication services configuration management and procurement. Candidates should possess skills in Customer Focus, Sense of Urgency, Decision Making, Core Application Systems, Problem Solving, Teamwork, Technical Troubleshooting, Network Architecture, & Telecommunications.The NOC is manned 24x7x365. Schedules are four 10-hour shifts a week that likely includes back shifts and weekends. May also be required to carry an on-call pager or cell phone to provide the required system support (includes 24x7x365).
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