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IT Quality Assurance Analyst

Novi MI Lineage Logistics

Job Title: IT Quality Assurance Analyst
Department/Group: IT – Application Development
Location: Remote

Job Summary and Mission
This role directly engages to support Lineage Logistics Operational Information Systems, including Warehouse Management Systems (WMS), Human Input Systems (RF Handhelds, Voice, Vehicle Mounted Units), and associated Middle Tier interfaces. The individual in this role takes responsibility for Quality Assurance (QA) testing associated with WMS, RF, and Voice changes made by the application development team. QA of the WMS code will ensure that quality code is delivered resulting in near zero production bugs and provides excellent customer service to the WMS user community. The QA – WMS team member will help in planning, testing, configuration, and delivery of mutually agreed upon enhancements to the WMS system. The individual in this role will also be responsible for improved systems functionality, availability, and performance.

Summary of Key Responsibilities
IT Quality Assurance Analyst team member will coordinate with WMS Support Analysts, Developers, Operations Process Analysts and Project Managers who are dedicated to the support of the WMS ecosystem within Lineage Logistics. This includes providing WMS Configuration advise and QA of all WMS, RF, and Voice code for the WMS systems. This individual will also be responsible for advising the Information Technology Manager and operational partners in all aspects of the WMS programming and configuration changes thus ensuring that the WMS ecosystem is meeting the needs of the operation.

Position Responsibilities

  • Provide support and direction for QA activities related to WMS, RF, and Voice enhancements.
  • Collaborate with Leadership teams, as well as internal stakeholders, to assist in the implementation of newly developed code and WMS configuration changes made to support Operations.
  • Work closely with Operations leaders, functional groups, and external resources to ensure that core Operations needs are met and annual KPIs are achieved.
  • Using highly refined Quality Assurance testing and/or WMS configuration changes, lower total cost of ownership and achieve appropriate results.
  • Exhibit continuous quality improvement, change management, professionalism and teamwork.
  • Set priorities to achieve goals & objectives, and regularly report on progress to Director – Application Development.
  • Develop relationships and communicate regularly with peers throughout Lineage Logistics.
  • Provide ongoing training and mentorship of team members
  • Ensure a consistently superior level of service across Lineage Logistics’’ locations, emphasizing efficiency, good communication, and a customer-focused approach.
  • Identify ways in which to optimize work processes, improve information transparency, and facilitate efficient decision-making
  • Ensure all WMS projects are delivered on time and with the benefits promised.
  • Ensure compliance with corporate standards and policies, including regulatory requirements.


  • Bachelor’s degree, or 4 years of relevant working experience
  • Preferred Bachelor’s degree in computer science or technology

Required Skills, Knowledge & Abilities

  • 7+ years’ experience Warehouse Management Systems (HighJump and MRS preferred)
  • 10+ years’ experience with third party logistics and temperature-controlled storage industry
  • Strong analytical, problem-solving skills.
  • Demonstrated ability to be detailed and hands-on as needed.
  • Utilize organizational and planning skills, with ability to juggle multiple priorities with effective time management.
  • Capable of working within a fast-paced, dynamic and challenging environment.
  • Capable of engaging team members, internal departments, and partners
  • Demonstrated personnel management skills.
  • Expert knowledge in Warehouse Operations processes and tools.
  • Expert knowledge regarding the use of and implementation of integrated human interface devices such as RF handhelds, Vehicle Mounted Units and Voice systems
  • Strong written and verbal communication skills.
  • Organized and results driven. Ability to work independently, prioritize and meet deadlines.
  • Demonstrated ability to work effectively with business users and demonstrate a customer-focused mindset.
  • Ability to work with a diverse workforce and with all levels of management (ethnicity, language and education levels).

Beneficial Skills, Knowledge & Abilities

  • Experience with HighJump and/or MRS WMS Systems
  • Experience with User Acceptance Testing and practices a strong plus
  • Ability to work with diverse workforce (ethnicity, language and education levels)
  • Should enjoy high performance teams and participate as a strong team player

Job Scope

  • 15% domestic travel may be required.


Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.


Lineage provides safe, stable, reliable work environments, competitive pay, excellent Health and Dental benefits, 401K, and Paid Time Off and Sick Days

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