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IT Software Support Engineer

Phoenix, Arizona Banner Health

Careers Center | IT Software Support Engineer

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IT Software Support Engineer

Job Number ******

Facility Banner Health (Corporate)

Department Banner Health (Corporate) – IT FLMS-Technical-Corp

Street Address 2901 N Central Ave.

City & State US-AZ-Phoenix

Shift Day

Position Type FT: Full-Time

Posting Category Information Technology – Non-Clinical

Health care is changing, and it’s our goal to create a new model to answer America’s health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities – big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you.

Banner Health’s IT Finance Department is responsible for the support of Infor Lawson Suite of S3 Applications, including supply chain, finance, general ledger, accounts payable and requisitions.

As an IT Software Support Engineer, you will provide 24/7 support to all applications within our Lawson financial management system. You will have the opportunity to work on specific project based improvements creating new interfaces within our existing Lawson applications.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

About Banner Health Corporate
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you’ll find many options for contributing to our award-winning patient care.

About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

Job Summary

This position requires expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the companys requirements. Works as part of a team who provides knowledge, guidance, research and fact finding expertise to define, design, and code programs within applications and on various hardware platforms.

Essential Functions

Creates and installs computer code following established coding standards to instruct a system to perform a required function by working close with peers and customers.

Tests application programs utilizing available productivity tools following established testing standards.

Documents programs created using established standards with programs and external documents noting relationships with other programs and applications.

Works with the customer to research and develop solutions. Designs work flows and specifications for presentation to senior members of the team and customers for feedback and approval.

Supports and practices established change control standards

Minimum Qualifications

Must possess a strong knowledge as typically obtained by a Bachelor’s degree related field or equivalent combination of relevant education, technical, business and healthcare experience.

Must understand and work with at least one programming language and related hardware. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

Preferred Qualifications

General knowledge of healthcare industry.

Additional related education and/or experience preferred.

For This Job

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