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IT SPECIALIST

Seattle, Washington University of Washington

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IT SPECIALIST

IT SPECIALIST

Req #:******

Department:ENTERPRISE SERVICES

Job Location: Seattle Campus

Posting Date:11/05/2018

Closing Info: Open Until Filled

Salary:Salary is commensurate with education and experience.

Limited Recruitment: Other

Shift:First Shift

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for five consecutive years.

Enterprise Services has an outstanding opportunity for an IT Specialist. This position will devise information technology solutions to meet the complex challenges faced by Finance Transformation team. Additionally, this position will lead the initiative to restructure and decrease IT Administration costs for UW Finance – Enterprise Services. The incumbent must anticipate, plan, and respond to the diverse and unique business needs within UW Finance. This position will develop and execute a technology strategy for all six divisions of Enterprise Services.

The Senior Systems Administrator will collaborate with UW Finance senior leadership, division leadership, and individual stakeholders to develop strategic IT plans, policy, and guidance. Additionally, this position must efficiently prioritize project deadlines, daily system support, and critical outages. Flexibility to meet the needs of the customer is critical to the successful delivery and implementation of the next generation financial system.

Duties & Responsibilities:

Systems Administration and Support

– Multi-stack systems administration for Microsoft Windows, Linux, and Mac OS on premise and in the cloud

– Expert-level hardware troubleshooting, upgrading and support

– Programmatically develop and implement automation solutions to reduce IT operations expenditures

– Manage systems network as primary subnet contact for UWIT Network Operations Center

– Analyze system logs across 400+ workstations, servers, and web services ensuring high availability and early detection of faults

– Proficient in utilization of python programming and Power Shell scripting to assist in remote administration

Information Technology Strategy

– Architect creative and innovative processes to streamline end-to-end deployment of technology resources

– Author comprehensive and complete documentation of technology processes, workflow interactions, and support guides to assist technology and business professionals

– Synthesize and analyze large varied data sets to aide in improvement of information technology and operational efficiencies

– Create and present accurate, concise, and complete information technology reports to the Vice President, Assistant Vice Presidents, and Directors within UW Finance

Information Security Management

– Establish a partnership with the Office of Chief Information Security Officer (CISO) to ensure all fiscal governance, regulatory, and compliance objectives are achieved

– Provide comprehensive information security risk assessments for on premises hardware and software deployments; Potential and/or existing cloud based solutions that would host university data

– Engineer solutions to mitigate/reduce the information security risk to UW Finance systems and data

– Formulate and publish Incident Response plans after collaboration with entities at the university who would be required for a potential breach

Project Management

– Lead and oversee value add technology projects for the various UW Finance divisions, ensuring project goals are met quickly and efficiently

Operations Support

– Prepare, purpose, and oversee IT annual budgets for UWFT, ISC, Office of Public Records, Data Group, Office of Procurement and other departments under the UW Finance umbrella

As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

Required Qualifications:

Bachelor’s Degree in Computer Science or related field

– Four years of experience working with complex projects or operations involving multiple teams and deliverables, complex client or community interactions, and prioritization of multiple competing demands; Experience in troubleshooting computer hardware, software and systems.

– Excellent oral and written communications skills; demonstrated and committed to provide excellent customer service.

– Strong knowledge and experience in Microsoft products including: Outlook/Exchange, Word, Excel, Visio, Power Point, and Point.

– Experience juggling diverse work assignments that range in duration and time sensitivity, with frequent interruptions and emergent priorities.

– Proven ability to work proactively and independently with minimal supervision. Ability to handle sensitive issues with confidentiality and diplomacy. Successful candidate needs to be able to organize and analyze large amounts of information and manage details.

Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.

Desired Qualifications:

– Experience working directly with UW Nebula Managed Desktop Services and IT Connect.

– Experience managing complex scheduling and coordination tasks and use of software such as Adobe Connect, Clarizen, Lync, Point, Skype and WebEx.

– In person and remote Help desk support.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your ‘My Jobs’ page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at ************ / ************ (tty) or **********.

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