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IT Support Specialist

Dallas TX Intrepid USA

Intrepid USA – Our vision makes a difference:

We are a top 10 national home healthcare company with an overall 50 year history of excellence driving our future vision forward.  We are putting a dent in the homecare universe through our commitment to providing affordable, personalized, patient and family centered medical home healthcare, home hospice, private duty homecare and independent living support services delivered in a concierge style, on-demand to create an exceptional patient experience.  What makes our vision different:


  • Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
  • Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local “family business” style of operations, clinical and patient experience
  • Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
  • We are committed to caring for our patients just as if they were our family


Great work you’ll do here:

The IT Support Specialist is responsible for supplying support to Helpdesk and end users on a variety of issues.


  • Respond to support services ticketing system, telephone calls, emails and personnel requests for technical support
  • Document, track, and monitor the problem to ensure a timely resolution
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals
  • Document, maintain, upgrade or replace hardware and desktop software systems
  • Support and maintain user account information including rights, security and systems groups
  • Assist in computer operations by maintaining rapport with external vendors and support/service representatives
  • Assist in PC hardware installation of equipment and network components
  • Work closely with the other IT Support Specialists to help maintain accurate inventories of IT related equipment and peripherals
  • Assist Telecommunications Administrator with mobile and handheld device setup and related issues
  • Promote communication between Information Systems and other Corporate Departments and Branch locations
  • Completes other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company

What we’ll love about you:

  • Embracing and leading the patient care mission through providing an exceptional patient experience
  • Excellent interpersonal communication and patient/family engagement skills
  • Commitment to documentation excellence and quality along with ability to educate and inspire others
  • High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
  • Flexibility with diverse clients, cultures, and environments allowing you to provide excellent care
  • Ability to demonstrate skills in both a collaborative and solo contributor capacity
  • Knowledge and comfort level working with technology and enterprise wide support systems and tools
  • Successful management of a high volume of work, changing priorities as needed
  • Outstanding presentation, writing and communication skills
  • Capable of using professional judgement to delegate selected tasks
  • Creative thinker who embraces thought leadership
  • High School Diploma and/or MIS degree
  • Capable of making challenging decisions and willing to take responsibility for them.
  • Three to Five (3-5) years’ experience supporting end user hardware, software and peripherals
  • Knowledge of all version of Microsoft Windows desktop operating systems with emphasis on W7 and Microsoft Office products with emphasis on Office 2007, Office 2010 and Office 365
  • Knowledge of setup and support for workstation and laptops with emphasis on Lenovo, HP and DELL; familiar with desktop imaging software
  • Familiarity with workstation remote management software such as Dameware or other equivalent utility
  • Familiarity with networked environment with the ability to troubleshoot basic workstation and other networked device connectivity issues
  • Experience with active Directory user setup and management
  • Knowledge of WellSky and/or other Medical / Home Health Application a plus


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