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IT Support Technician- 2nd shift #Pico Rivera #techjobs #ITJobs

Pico Rivera CA Bay Cities Container

Description:

SUMMARY

The IT 2nd Shift Support Technician is responsible for providing system and user support for operating system requirements which includes PC hardware/software support and new user setup and orientation. The IT Support Technician will provide extensive application software support and troubleshooting for a wide variety of software packages for user groups based on-site and remote users.

JOB FUNCTION / PURPOSE

  • Maintains, Troubleshoots and works with PC Hardware, PC Software and Local Area Networks and Servers
  • Evaluates user needs, orders approved equipment/software and configures/installs new hardware
  • Maintains detailed records of equipment, hardware and configurations
  • Plans and implements upgrades and maintenance of existing hardware as projected and approved
  • Provides customer centered support to all users on all software applications-to include routine training as well as troubleshooting and correcting software problems
  • Responsible for researching, recommending and implementing new software
  • Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed
  • Maintains Central Office LAN including: Checking backups, maintaining security and file structure, maintaining users and user profiles
  • Monitors performance and utilization of all servers ensuring efficient operation and data protection
  • Stays current on available network products, services and technology and makes recommendations to ensure network is efficient and reliable
  • Assists with programming copiers for scanning and emailing documents
  • Provides quality customer service to our users through problem resolution and process demonstration
  • Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way
  • Administers file backup systems
  • Creates and maintains technical documentation
  • Performs other duties as assigned

EDUCATION, EXPERIENCE, AND COMPETENCIES

BS Degree in Information Systems, Business or related field

1-3 years of experience, including support of Microsoft products, PC hardware and software. Including Office365, SharePoint & Microsoft CRM

1-4 years of experience working in a manufacturing environment, a plus

Network + Certification or equivalent experience/knowledge

A+ Certified or equivalent experience/knowledge

Experience troubleshooting thin clients, PCs, scanners, portable handheld terminals, laptops, tablets and cell phones

Experience troubleshooting and maintaining laser printers and zebra printers.

Inventory management skills, a plus

Ability to multi-task and manage multiple customer requests

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Ability to prioritize work based on department and manufacturing objectives

Willingness to work flexible shifts and schedule including weekends, nights, and holidays

Must be highly self-motivated and customer-centric

Excellent written and verbal communication skills

Valid Driver’s License with DMV evidence of good driving record

.Requirements:

EDUCATION, EXPERIENCE, AND COMPETENCIES

  • BS Degree in Information Systems, Business or related field
  • 1-3 years of experience, including support of Microsoft products, PC hardware and software. Including Office365, SharePoint & Microsoft CRM
  • 1-4 years of experience working in a manufacturing environment, a plus
  • Network + Certification or equivalent experience/knowledge
  • A+ Certified or equivalent experience/knowledge
  • Experience troubleshooting thin clients, PCs, scanners, portable handheld terminals, laptops, tablets and cell phones
  • Experience troubleshooting and maintaining laser printers and zebra printers.
  • Inventory management skills, a plus
  • Ability to multi-task and manage multiple customer requests
  • Ability to work overtime and various shifts
  • Ability to prioritize work based on department and manufacturing objectives

PM19

 

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