* Provide senior-level technical support across corporate and branch locations for First Community Services and its supported organizations
* Serve as a technical escalation point for IT Support Technicians
* Proactively identify recurring incidents and inefficiencies and take initiative to implement lasting solutions through process improvements, automation, or documentation.
* Manage assigned incidents in ServiceNow across a range of hardware and software break/fix issues
* Analyze technology in assigned locations for proper functionality and decision needs and upgrades
* Purchase equipment within assigned level of authority
* Manage assigned projects including lifecycle management of PCs, peripherals, and other infrastructure, new branch installations, and software rollouts such as Windows feature updates or application deployments/updates
* Independently lead and successfully complete location installations
* Identify, diagnose, and replace components such as RAM, storage drives, and UPS batteries
* Provide endpoint management using Remote Management & Monitoring (RMM) tools such as MECM, NinjaOne, or similar
* Travel within the assigned region for on-site troubleshooting and hardware installation
* Act as remote hands for other First Community Services departments including physical inspection of ATMs, network equipment replacement, and inspection and troubleshooting of alarm systems
* Participate in the on-call rotation and Disaster Recovery activities
* Travel up to 75% for certain regions
* Regular and predictable attendance and punctuality
* Other duties as assigned.

Position level is dependent upon experience and tenure

Physical Requirements:
* Must be able to position self in tight spaces and perform overhead and under desk work
* Occasional use of a ladder required
* Ability to lift and carry up to 75 pounds

FNBT is an equal opportunity employer.