InterDent is a well-established and growing organization supporting 180 dental offices across 8 western states, primarily under the brands of Gentle Dental and SmileKeepers.  

At InterDent, our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.  We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.

As a key member of the infrastructure engineering team, you will be an active participant in the day to day operations and engineering of Infrastructure solutions and applications support of InterDent initiatives. 

This role provide day to day operational support of various infrastructure components, such as VMWare, Azure cloud, Windows servers,  Pure storage, Cisco UCS infrastructure, monitoring tools,  and Microsoft infrastructure (Azure, Teams, and Exchange Administration).

Essential Duties and Responsibilities

• Ensure client requests are responded to in a timely fashion; document & report status; escalate urgent problems requiring more in-depth knowledge to other teams.
• Maintain Server hardware and software patch levels.
• Support daily operations tasks for build/move/add/change requests related to the Windows server enterprise; look for opportunities to document routine tasks that can be handled by the Helpdesk team
• Maintenance of virtualized servers, VDI environment, storage, Microsoft Exchange, SQL, and other application servers.
• Circuit monitoring in partnership with NOC service provider
• VeloCloud, Meraki Switch configuration.

Qualifications / Essential Skills

• 5+ years of relevant experience
• Understanding VMware infrastructure and hardware.
• Understanding of Windows security groups and effective grasp of NTFS permissions.
• Experience with virtual and terminal technologies to include VMWare technologies.
• Experience with enterprise class Data Center operations
• Desire to expand responsibilities beyond initially defined job responsibilities 
• Demonstrated experience supporting users in VDI or Remote Desktop Services (RDS) environment with ability to install and support software applications in a multiuser setting
• Advanced knowledge of administrative, and engineering functions of MS Windows  server including OS/AD planning, Teams,
• Basic understanding of Microsoft IIS, SQL Server, GPO, TCP/IP, DNS, DHCP, and network devices such as routers, switches, and firewalls

Desirable Skills:

• VMware and Microsoft certifications are desirable.
• Experience with cloud-based storage and compute (AWS or Azure)
• Meraki MX, MS and MR networking platform and practices, especially with SDWAN and WiFi.
• Exchange Online Administration
• Experience with PowerShell
• SAML and OAuth experience, ie, Okta, Azure SSO.
• VoIP support (Cisco Unified Contact Center Express)
• Thorough understanding of CommVault/Veeam configurations and maintaining CommServe, Media Agents, and Clients.
• Working knowledge of cloud archiving technologies using Veeam and CommVault
• Experience with VMware VeloCloud SDWAN technologies
• Mobile Device Management (MDM) configuration

Pay Range

$85,000 – $100,000

Education

Required

• Bachelors or better in Computer Science or related field