Manager, Remarketing Quality Assurance

Stellantis Financial Services (SFS) is the new captive finance company for one of the world’s leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer’s experience.

Position Summary:

The Manager, Remarketing Quality Assurance, will lead the implementation and enforcement of the Remarketing department s QA Framework. This role is critical in ensuring compliance, driving continuous improvement, and mitigating risk across both internal and external operations. The ideal candidate will bring a strong background in compliance, auditing, and quality assurance, with a proven ability to lead cross-functional initiatives and uphold high standards of operational excellence.

Essential Duties and Responsibilities:

• Lead the execution of the QA Framework across all five phases: Planning, Preparation, Execution, Reporting, and Follow-Up.
• Develop and maintain the QA schedule in alignment with quarterly and annual review cycles.
• Ensure all QA activities are aligned with internal policies, regulatory requirements, industry & compliance best practices.
• Collaborate with Internal and External Operations teams to ensure seamless QA execution.
• Facilitate continuous feedback loops to refine QA processes and address emerging risks.
• Track and report on the progress of continuous improvement projects, ensuring timely and successful implementation.
• Develop, implement and maintain business process management strategies and documentation processes to enhance operational efficiency
• Develop and lead the execution of the Vendor Audits Framework.
• Lead a team by providing mentorship, one-on-one coaching, technical skill advancement and professional development opportunities.
• Other duties as assigned.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Two (2) years minimum of managerial or supervisory experience.
• Minimum of 5 years of experience in quality assurance, internal audit, compliance, operational efficiency or related practices.

Education:

• Bachelor s degree in Business, Finance, Compliance, or related field.

Skills Required:

• Strong understanding of audit methodologies, risk assessment, and regulatory compliance.
• Proven ability to lead cross-functional teams and manage complex QA initiatives.
• Excellent analytical, critical thinking and problem-solving abilities.
• Experience with developing, implementing, and optimizing business processes.
• Strong collaboration, inter-personal, and influencing skills.
• Demonstrate leadership, mentorship and coaching qualities.
• Exceptional verbal and written communication and data presentation skills.
• Ability to handle ambiguity and work in a fast paced, entrepreneurial environment

• Overtime required required on an as needed basis.
• Travel 0-10% – as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI

Qualifications Preferred:

• Understanding of the automotive and financial services industries is plus!
• Experience with remarketing operations or product development environments is highly preferred!
• Familiarity with QA tools, process mapping, and performance metrics.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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