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Manager Services Management – Data Center

New Albany OH Discover

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

The Data Center & Site Hosting Hardware Services Team manages and deploys highly secure, environmentally controlled, fully redundant data centers, colocation facilities, data rooms, and IDF closets containing servers, network, SAN, firewalls and other computer equipment, through controlled change. The Team accomplishes this by providing first level support to all devices in the data center, and closely controlling hardware and media in the data centers and rooms. The team provides physical configuration/installations and decommissions by working closely with product teams, support teams, and vendors to meet service expectations.

We are seeking a highly skilled leader to lead a group of IT Operations Professionals and Data Center Engineers in the support Our Data Centers, MDF’s and IDF’s throughout the Discover Enterprise.  The Manager of Services Management – Data Center is accountable for the technical development of the 3rd Shift Data Center Staff in our Ohio and Illinois production Data Centers.

Shift:  Overnight, 3rd shift.

Responsibilities

  • Provides shift leadership to IT Operations team. Coordinates activities of the team daily.
  • Provides feedback and coaching to team members. Schedules resources as needed for off-site support. Participates in leadership for team activities and performance.
  • Performance management aspects of leading the engineers, including acquiring and providing 360 feedback, regular coaching sessions and administering quarterly performance reviews.
  • Mentor staff of engineers in both technical and soft skills to craft a team of highly technical, competent, consistent, thoughtful, and customer-centric technology experts. This includes ensuring the group is adhering to principles of engineering excellence within their technical domain, applying consistency of technical execution, sharing common practices and challenges within the team, and fostering a culture of excellence and continuous learning within the team.
  • Contribute as an engineer within the team, including developing own subject matter expertise within the product domain. 
  • Engage with internal and external communities of practice to share experiences, contribute knowledge, learn and advocate for the Discover Technology brand. Promote team innovation and collaboration of ideas across teams.
  • Assists in coaching, mentoring, and managing the performance of a team. Assists in developing and maintaining individual development plans for career progression and employee engagement. Monitors performance and behavior issues on the team.
  • Leads a team that manages technology development or support processes. Participates in establishing service level agreements and metrics to assess process performance.  Handles escalations for technical issues. Ensures processes are adhering to defined controls, procedures, and policies.
  • Provides oversight and direction in resolving critical incidents impacting production systems. Ensures the timely resolution of restoring service during outages. Communicates status of major incidents to technology management and key stakeholders.
  • Provides oversight for research efforts; ensures quality of technical solution and deliverables.
  • Travel to data centers in Ohio and/or Illinois roughly every six (6) weeks. 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

  • High School Diploma or GED
  • 4+ Years’ Computer Science, Engineering or related 
  • In lieu of education, 6+ years of experience in Computer Science, Engineering, or related

Preferred Qualifications 

Bonus Points If You Have: 

  • Bachelor’s Degree in Information Technology, Engineering, or related
  • 6+ Years’ Experience IT Services or related 
  • 2+ years’ experience in People Management  

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What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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