Chief Information Officer

Job Title: Chief Information Officer
Department: 402 – IT
Work Location: Remote
Desk Location: Remote
Reports to: President & CEO
Employment Type: Full Time
FLSA Status: Exempt
Travel: up to 10%

JOB SUMMARY
The Chief Information Officer (CIO) will spearhead our organization’s digital journey, using technology to help us reach more people with life-saving medications worldwide. In this pivotal role, you’ll craft and implement a technology strategy that strengthens how we distribute pharmaceuticals, connects with donors, meets regulatory requirements, and keeps our internal operations running smoothly. Working directly with our CEO as part of the MAP Leadership Team, you’ll build and guide a talented IT department while developing productive relationships with our NGO partners around the globe. We’re looking for someone who brings strong experience in cloud conversions and operations, combined with a genuine passion for our humanitarian mission. This position offers you the chance to apply your tech know-how to address a critical global challenge – getting essential medications to people who need them most, regardless of where they live.

ESSENTIAL DUTIES AND RESPONSIBILITIES
DIGITAL STRATEGY DEVELOPMENT
Develop a comprehensive digital roadmap aligned with the non-profit’s humanitarian mission and distribution goals
Research emerging technologies that can improve pharmaceutical tracking, logistics, and delivery systems
Create digital initiatives that maximize donor engagement, operational transparency, and impact measurement
Lead cross-functional digital solutions that connect headquarters, distribution centers, and global NGO partners
TECHNOLOGY LEADERSHIP
Oversee IT infrastructure that supports headquarters operations and seamless partner collaboration
Manage technology vendor relationships with focus on cost-effectiveness and alignment with non-profit values
Establish technical standards that balance innovation with sustainability and reliability
Integrate digital technology to optimize pharmaceutical distribution chains and inventory management
DONOR MANAGEMENT SYSTEMS
Direct the development and maintenance of donor database systems that support fundraising efforts
Implement secure payment processing systems and digital donation platforms
Create data analytics capabilities to enhance donor retention and relationship management
Ensure proper data segregation and privacy controls for donor information
INVENTORY & DISTRIBUTION TECHNOLOGY
Oversee pharmaceutical inventory management systems with specialized tracking for medications
Implement technologies for expiration date monitoring, lot tracking, and recall management
Develop digital tools for optimizing distribution planning and managing transportation logistics
Create systems for real-time visibility across the global supply chain
PHARMACEUTICAL COMPLIANCE & SECURITY
Ensure adherence to international pharmaceutical regulations, import/export requirements, and donation guidelines
Develop robust cybersecurity protocols for protecting sensitive health and donor data
Implement systems to maintain chain of custody documentation for pharmaceutical products
Create technologies to detect and prevent counterfeit medications from entering the supply chain
Develop frameworks for compliance with FDA, DEA, EMA, WHO, and country-specific pharmaceutical regulations
EXECUTIVE LEADERSHIP
Provide data-driven insights on technology impact to the CEO, board, and major donors
Collaborate with program directors to align technology with pharmaceutical distribution initiatives
Manage technology budgets with high accountability and focus on donor fund stewardship
Translate technical concepts for non-technical stakeholders and mission-focused leadership
IT TEAM LEADERSHIP
Build and lead a skilled IT department with appropriate structure to support organizational needs
Establish clear roles, responsibilities, and career development paths for IT team members
Conduct regular performance evaluations and provide constructive feedback for team growth
Foster a collaborative, innovative culture within the IT department that aligns with organizational values
Mentor team members and create opportunities for professional development and skill enhancement
Balance workload effectively across the team and manage project prioritization
Develop succession planning and knowledge transfer protocols to maintain operational continuity
Advocate for IT team needs and achievements at the executive level
Create cross-training opportunities to ensure critical system knowledge is shared appropriately
INTERNAL STAFF TECHNOLOGY SUPPORT

Ensure staff have appropriate technology tools and support to perform their roles effectively
Implement and maintain efficient internal communication and collaboration platforms
Develop training programs to maximize staff utilization of technology resources
Create intuitive knowledge management systems for internal documentation and procedures
Establish IT support processes that minimize disruption to daily operations
PARTNER DATA INTEGRATION
Design secure data submission systems that NGO partners can use from field environments
Create standardized data formats and protocols for partner reporting
Implement validation tools to ensure data quality from diverse partner sources
Develop integration interfaces that connect partner field data with internal systems
IMPACT MEASUREMENT & ANALYTICS
Develop systems to track medication distribution, utilization, and outcomes reporting
Implement analytics capabilities to measure program effectiveness and guide resource allocation
Enable data-driven storytelling to communicate impact to donors and partners
Create dashboards to visualize global reach and effectiveness of pharmaceutical distribution
PROCUREMENT & VENDOR MANAGEMENT
Lead technology-related RFP processes from requirements gathering to vendor selection
Develop evaluation frameworks for technology investments and vendor performance
Negotiate service level agreements that ensure system reliability and vendor accountability
Conduct regular review of existing vendor relationships for cost-effectiveness and performance
INTERNAL SYSTEMS OPTIMIZATION
Regularly review and optimize internal software platforms and technology assets
Identify opportunities for automation and process improvement across departments
Implement performance monitoring tools to ensure system efficiency and reliability
Develop migration strategies for legacy systems requiring modernization
Create contingency and disaster recovery plans for critical operational systems
POLICY & PROCESS DEVELOPMENT
Establish comprehensive IT policies aligned with organizational needs and industry requirements
Develop standardized procedures for technology implementation, usage, and maintenance
Create governance frameworks for data management and information security
Implement change management processes for technology transitions
Develop documentation standards for systems, processes, and technical requirements
ORGANIZATIONAL RELATIONSHIPS
This position will report to the CEO and will be part of the Senior Leadership Team. Internally this role will regularly interface with the other executive leaders of each division and will also work with other senior managers and cost center leaders for ongoing operations and special project. Externally, this position will interface with IT vendors, corporate partners, NGO partners, and other parties as a leadership representative of MAP International as needs arise.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
8 or more years of experience in IT Sr. Leadership
Bachelor’s Degree required or equivalent experience in a related field. Master’s degree is preferred
Experience in leading an organization through a cloud conversion process preferred
Non-profit industry experience, preferred
OTHER SKILLS AND ABILITIES
Strategic Technology Planning – Ability to develop comprehensive digital roadmaps aligned with organizational mission
IT Team Leadership – Experience building and managing high-performing IT departments
Pharmaceutical Distribution Systems – Knowledge of inventory management and medication tracking technologies
Enterprise Architecture – Expertise in designing integrated technology ecosystems
Data Security & Compliance – Understanding of pharmaceutical regulations, HIPAA, GDPR, and data protection
Donor Management Systems – Experience with CRM platforms specific to non-profit fundraising
Cloud Infrastructure Management – Proficiency with major cloud platforms (AWS, Azure, GCP)
IT Budgeting & Resource Allocation – Skilled at maximizing technology value in resource-constrained environments
Business Process Optimization – Ability to streamline operations through technology solutions
Vendor Management & Procurement – Experience leading RFP processes and managing technology partnerships
Supply Chain Technology – Understanding of logistics systems and distribution tracking solutions
Data Analytics & Business Intelligence – Capability to transform operational data into actionable insights
System Integration – Expertise connecting disparate platforms across organizational functions
Change Management – Skilled at guiding technology transitions with minimal disruption
Executive Communication – Ability to translate technical concepts for non-technical leadership
Policy & Governance Development – Capability to create appropriate IT frameworks and documentation
Disaster Recovery Planning – Experience developing robust business continuity solutions
Cross-Functional Collaboration – Ability to work effectively across departments and stakeholder groups
Performance Metrics & Impact Measurement – Experience quantifying technology’s contribution to mission
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus during significant computer related work. Employee must be able to read, write, and speak English fluently.