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Mobile Applications Technical Support Analyst

Dallas, Texas Calance US

Job TitleMobile Applications Technical Support Analyst – ID:31768

Duration3 Months to Hire

Start DateASAP

Job Skillsandroid, Ios, Mobile applications, Angularjs, Support

LocationDallas, TX

Date Posted05/21/2018

Our Client A Fortune 500 Real Estate Company is seeking a talented Mobile Application Support professional with experience in mobile technology to join our team. The team is responsible for developing and supporting mobile applications used by our Global Workplace Solutions clients throughout USA.

Skills & Experience Required

2 -5 Years of mobile (and Web – Preferred) experience
Proven experience handling complex L2 and L3 issues related to application running on Android/iOS
Experience with Swift, Java/Android frameworks, Angular.JS or React.JS frameworks.
Bachelor’s degree in Computer Science/Software Design, Computer Information Systems or equivalent.
Experience with mobile technology and systems infrastructure.

Key Responsibilities

Specify, implement, and maintain mobile applications.
Conduct root cause analysis, help in resolution of problems using defined problem management procedure, and help in application and production support and maintenance of customer applications.
Oversee daily support operations. Provide level II & III end-user support for software issues.
Provide recommendations of program changes to correct software problems.
Responsible for remote support, troubleshooting, monitoring, documenting and resolving high level of service to clients, including vendor escalations.
Develop support processes for Mobile Applications,
Ensure efficient planning and execution for mobile application deployments.
Working closely with colleagues in US as well as collaboration with software development team to provide high level mobile application support.

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance – the place to grow.
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