Ref No.: 18-29454
Location: Evansville, Indiana
12x6x365 monitoring and support of assigned customer Incident Management and customer communicationsChange Management (light and small Changes like vlan,subnet and firewalls changes) Network Connectivity/Access Circuits Alarm detection and handling Carrier Troubleshooting/Management Call-out/Escalations as needed Trouble Ticketing Review and awareness of maintenance activity Maintain Documentation as it pertains to the execution of this SOW Reporting Requirements
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