Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY: Responsible for the Universal Parks and Resorts Global UPT wired and wireless network. Uses knowledge of LAN/WAN systems to design, implement, and support internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Identify capacity and performance issues to ensure uninterrupted service. Provide network expertise for project build-out. Assist in the operational, strategic planning, and business continuity / disaster recovery solution. Work with other business units supporting special events. Work on park network infrastructure. Provide day-to-day support, proactive maintenance, and perform system troubleshooting.

MAJOR RESPONSIBILITIES:

• Leads and assists with special projects from start to completion. Work with all project teams to understand requirements, formulate networking solution, implement, and support solution. Responsible for successful network implementation supporting the respective projects deliverable. Test and develop new technology in accordance to UPR-IT Mission Statement and business goals. Assist in the operational, strategic planning, and business continuity / disaster recovery solution.
• Analyzes network needs, formulates business solutions using cost justification techniques, and implements solutions. Design/develop wired/wireless network architecture to support new technology, business solutions, or new venues. Provide 2nd-level support on attraction network infrastructure including Industrial IP support.
• Troubleshoots network and communication problems related to Local Wired, Wireless, and Wide Area Networks. Provides support for network users, partners, and third-party vendors. Respond to emergency network outages. Configure switches and routers to support business requirements and special events. Perform packet sniffing and analysis to troubleshoot data, network, and transport level issues. Support attraction Industrial IP networks.
• Assists in design, implementation and documentation of network infrastructure (both logical and physical).
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: Associate’s degree (AA) required. Bachelor’s or Master’s degree preferred.

EXPERIENCE: 5+ years’ experience supporting Cisco Wireless or Aruba network. 5+ years’ experience working on Cisco R&S, security, VoIP, or Datacenter

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ADDITIONAL INFORMATION: Round-robin on-call schedule
This position serves as the subject matter expert and is responsible for all aspects of UPR data network (wired/wireless). Provides design, installation, and configuration of all network devices. Provides 2nd-level support on attraction network infrastructure (wired/wireless). A certain degree of creativity and latitude is required. Replace non-functioning network devices within SLA’s. Build/Expand network for new venues/attractions. Change network port assignments based on device requirements – General, Dirty, Voice, PCI, Secure, Guest, and Partner. Troubleshoot network communications to the transport layer.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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