Our client, a large networking and telecommunications company is seeking a Network Engineer to join their team in Plano, TX.
Here is what we are currently looking for:

Job Title: Network Engineer
Location: Plano, TX
Pay Range: $54/hr – $58/hr based on experience

Job Description

This is a position for a Service Management Layer specialist in the IOC Front Office organization.
 
Job duties include, but are not limited to the following:

• Perform Problem Management (RCA) activities
• Perform Change Management (standard/Emergency) activities
• Perform Network Operational Support activities per  guidelines
• Perform product and service monitoring of Core & RAN components for an operational network
• Provide 24×7 support in a control center environment
• Raise, assign, and manage network trouble tickets if needed
• Isolate problems and engage fix agents for resolution
• Manage e-mail notifications for network events
• Answer phone calls and route appropriately for network events
• Monitor customer care tickets and call volumes
• Manage the event status board and network event board
• Work under supervisory guidance to ensure network availability
• Perform other tasks and assignments as required with mentoring assistance

SCOPE and ACCOUNTABILITIES:

• Requires broad knowledge of company, products, processes and/or services
• Performs tasks in a range of processes or procedures within defined procedures and guidelines. Tracks performance.
• Solving problems using standard correction procedures. May refer complex inquiries to more senior staff.
• Train and guide colleagues, customers and/or suppliers.

 
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
• Minimum of 3-5 years of telecommunications network experience
• Familiar with call center and operational center requirements and expectations
 • Good understanding of telecommunications network topology and elements
• Familiar with ITIL processes and procedures a plus
• Organization and multi-tasking skills are a must
• Strong communication skills with an ability to communicate effectively (written and verbal)
• Must be able to work varied shifts to include nights and weekends
• Must be able to work at office – work from home options are limited
• Working level knowledge of Microsoft Office suite of applications.
 

 What’s in it for me?

• Medical, Dental, Vision, 401k with Match
• Weekly pay with direct deposit
• Holiday Pay
• Referral Rewards
• Monthly Recognition Programs
• Dedicated Career Partner to help you achieve your career goals
• Recognized as World’s Most Ethical Companies in 2023 for 14th year in a row

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.