Technical Support Specialist 1

Trenton, NJ New Jersey Department of Corrections

TITLE:       Technical Support Specialist 1                                                            SALARY:    $57,420.37 – $81,196.66

LOCATION:       Central Office, Office of Information Technology – Trenton, NJ

JOB DESCRIPTION: Under limited supervision, provides direct hands on support for an information technology unit in resolving moderately complex production problems from verbal or written problem reports; consults with Technical Support Specialist 2, and/or network management and systems programming staff for problem diagnosis, assistance, and resolution; monitors and allocates space or direct access storage devices; uses productivity aids in implementing and maintaining software, applications, and systems libraries; OR under limited supervision in a client/server environment, provides hardware/software support to end users; installs hardware and software on servers and/or workstations; receives calls, emails, and tickets at the help desk and handles assigned problems which may include moderately complex and/or critical issues short of the highest level; performs other related duties as required.

More specifically, we are seeking an individual to join our team as a Telecommunications Specialist at the New Jersey Department of Corrections. We are seeking a skilled professional to install, configure, and maintain our telecommunications systems. As a key player in our dynamic environment, you will troubleshoot issues, collaborate on solutions, and ensure the optimal performance of our telecommunication infrastructure.

REQUIREMENTS

EDUCATION: Graduation from an accredited college or university with an Associate’s degree in Computer Science, Information Technology, or a closely related field.

EXPERIENCE: Two (2) years of experience in one or more of the following: 1) information technology systems analysis and programming design; 2) the analysis of work methods and processes; 3) the operation of multi-program or client/server computer systems; or 4) help desk; one (1) year of which shall have been in the technical support area solving user problems in a help desk or related environment.

NOTE: A Bachelor’s degree in any field may be substituted for the Associate’s degree in Computer Science, Information Technology, or a closely related field.

NOTE: A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a closely related field may be substituted for one (1) year of experience.

Special Note Regarding Substituting Experience for Education: Experience in the study of work methods and processes, the analysis of varied types of data, the design and preparation of systems and programs, the operation of multi-programming or client/server computer systems and work in the information technology support areas of input/output control, scheduling, reliability or user support may be substituted for the required education on a year-for-year basis.

Special Note Regarding Substituting Training for Education: In order for training to be accepted, the applicant must provide documentation from an accredited institution of higher learning stating that the school would accept these training hours as equivalent to college credits at that institution and provide the number of college credits that would be equivalent. This documentation from the institution must come from the Department Head or Chair associated with the major or course area in question.

PLEASE INCLUDE RESUME AND COPY OF TRANSCRIPTS (UNOFFICIAL COPIES ARE ACCEPTABLE) IN YOUR RESPONSE. POSTING TITLE AND NUMBER MUST BE INCLUDED IN THE SUBJECT LINE OF YOUR E-MAIL. ALL ATTACHMENTS MUST BE SENT IN PDF OR WORD FORMAT ONLY. ADDITIONALLY, YOU MUST PROVIDE YOUR E-MAIL ADDRESS.  TO BE CONSIDERED, RESPONSES MUST BE POSTMARKED NO LATER THAN FEBRUARY 16, 2024.

Forward Resume To:                                      Civilian Recruitment – Office of Human Resources

Central Office Regional Personnel Services, Region 6

P.O. Box 863

Trenton, NJ 08625-0863

Emailed resumes are to be

sent only to:                                                   Civilian.Recruitment@doc.nj.gov

The New Jersey Department of Corrections is an Equal Opportunity Employer

To apply for this job email your details to Civilian.Recruitment@doc.nj.gov