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Sr Systems Coordinator

Boston, MA Northeastern University

Northeastern University

Sr Systems Coordinator

Requisition Number: STFR004912

Division/College: College of Professional Studies

Location: Boston Main Campus

Full-time/Part-time: Full Time


Under direction of the College Facilities Director, The Senior Systems Coordinator – Information Systems ensures that technology assets function in accordance with the needs of faculty and staff with stability and security as primary concerns. This includes providing on-site support to CPS faculty and staff, maintaining inventory of technology-related assets, preparing and maintaining CPS -sponsored computer labs, deploying technological assets for special programs (such as Foundation Year), providing general support and consultation for desktop software The Senior Systems Coordinator – Information Systems will also troubleshoot hardware and software problems as they arise, provide direction as necessary when viruses, phishing scams (and the like) occur, and coordinate backups, upgrades, and maintenance. This position serves as the primary point-of-contact with central ITS Help Desk personnel on behalf of CPS faculty and staff. In addition to desktop support, this position acts as security administrator for key enterprise systems and may assist with special technology projects including but not limited to HTML multimedia and graphics support. In addition, this position will supervise other members of the Operations Team, including part-time work-study students, with the goal of ensuring the standards and expectations of customer service as determined by the Director.

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Bachelor’s degree required.
Computer Science or MIS degree preferred.
Minimum 7 years of demonstrated success in desktop support, asset deployment, tracking and inventorying processes. High-level knowledge of popular desktop software packages (Microsoft Office, Adobe Cloud Suite, etc) and desktop/mobile Operating Systems (Windows, Mac O/S, iOS, Android, etc.). Demonstrated expertise with software imaging tools and remote image deployment suites such as Casper, LANDesk, etc. Knowledge of hardware diagnostic software, computer security (virus, malware, phishing, etc.) and backup and restore techniques, Working knowledge of enterprise audio-visual systems and video conferencing hardware/software. Comprehensive understanding of distributed computer networking environments and their supporting networking technologies (both wired and wireless). Advanced hardware/software troubleshooting skills. Strong communication and time management skills. Ability to learn quickly. Organizational and security administration experience.

Additional Information:

To be considered for this position please visit our web site and apply on line at the following link:

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.

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