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Office 365 Administrator

Seattle, WA City of Seattle - Seattle Information Technology Department

Office 365 Administrator (ITP-B, BU)

Salary: $42.88 – $64.34 Hourly
Location: Seattle, WA
Job Type: Classified Civil Service, Regular, Full-Time
Department: Seattle Information Technology
Job Number: 2020-00268
Closing: 2/25/2020 4:00 PM Pacific

Position Description
Department Overview
The City of Seattle is seeking qualified candidates for the position of IT Office 365 Administrator with Seattle Information Technology (IT). This is not a “working remotely” positon.

As a city, Seattle is known as a progressive leader in technology, innovation and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our City what it is today and shaping our exciting future. The organization’s workforce plays a critical in making this possible.

Seattle IT is the technology backbone of the City of Seattle’s complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 700+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-in-Class digital services delivery team and set best practices for others to follow.

  • Primary role will be Administration and Management of the existing O365 Suite.
  • Role requires advance information technology knowledge, including: M365 suite, Active Directory, Desktop Operating Systems, Server Operating Systems, Security, Networking, Applications, Scripting, and Query-building skills.
  • Ensure Seattle IT can support mission critical applications within Digital Workplace (Architecture, Education and Training, Operational Support, Implementation, Delivery Excellence, Customer Service, Aligns with City of Seattle ITSM standards, etc.)
  • Data Governance (AIP, WIP, DLP)
  • O365 Identity Protection (MFA, RBAC, Conditional Access, etc.)
  • Reporting & Alerting.
  • Provide input into Digital Workplace Strategy.
  • Supporting city customers leveraging O365 Modern Workplace tools such as:
  • Outlook 2016 / Web Access / Mobile
  • Exchange Online
  • Skype for Business
  • OneDrive for Business
  • Microsoft Teams
  • O365 Forms
  • O365 Video / Microsoft Stream
  • O365 Planner / To-Do
  • O365 Groups
  • Provide input into Digital Workplace OKRs and ensure that the Digital Workplace O365 team can achieve stated OKRs.
  • Ensure support and maintenance of applications owned by the team meets service level expectations
  • Create and continually refine the roadmap for these technologies.
  • Communicate effectively and build strong working relationships with Citywide customers on technical and business tasks.
  • Deliver to department’s executive leadership technical knowledge, data, best practices, and recommendations for decision making
  • Partner with various entities throughout the City on Citywide challenges (Governance, IT Projects, Cloud Adoption, Modernization of Digital Workplace O365, etc.)
  • Consult with the City’s various departments on the capabilities and usage of Digital Workplace O365 applications.

Required Qualifications
Note: Equivalent combinations of education, experience and/or training will be considered for the recruitment qualifications.

  • Five (5) years’ experience providing Technical Support within a complex large organization.
  • Strong technical understanding of core M365 suite of desktop applications, cloud services and expert knowledge of O365 User Administration.
  • Working knowledge of Active Directory (AD) and a multi-forest AD environment.
  • Expert understanding of scripting and leveraging Microsoft PowerShell for AD / Exchange / Skype / O365 management.
  • Ability to convey technical information to non-technical staff or customers both verbally and in writing.
  • Demonstrated technical writing ability.
  • Ability to interact with diverse workforce within the City and customer base.
  • Excellent customer service skills.
  • Experience managing or working with SaaS applications
  • Ability to produce high quality deliverables while maintaining schedule commitments.
  • Demonstrated ability to work independently and as part of a collaborative team.
  • High energy; able to deal with demanding pace and quickly changing priorities; ability to remain calm under pressure.
  • Strong oral and written communication skills with ability to convey technical information to non-technical staff or customers. Demonstrated technical writing ability
  • Ability to maintain confidentiality, use good judgment and discretion, and interact with diverse workforce within the City and customer base.
  • Ability to convey technical information to non-technical staff or customers
  • Demonstrated technical writing ability.
  • Ability to interact with diverse workforce within the City and customer base.
  • Excellent customer service skills.
  • Strong business ethics and work ethic.
  • Basic Project management skills, i.e.: and ability to use MS Project or similar tools to help teams visualize project phases and work breakdown structure.

Note: Employment contingent upon successful completion of comprehensive background investigation in compliance with Seattle’s Fair Change Employment Ordinance SMC 14.17. Background investigation may include CJIS certification conducted under the purview of Seattle Police Department.
Note: This position is affiliated with a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77.

Additional Information
Desired Qualifications

  • Bachelor’s Degree in business, public administration, computer science, Information Technology Management, economics, or a related field.
  • Experience using Quest Active Roles Services (ARS) for AD User and Group automation and management tasks.
  • Five (5) years’ experience leading and/or managing process improvement within complex high change impact projects and providing planning & strategic recommendations for executive management or elected officials.
  • Able to engage with all levels of an organization, including executive and senior-level staff and front-line staff.
  • Ability to move easily between leading, supporting, designing, developing, implementing roles.
  • Ability to execute, design and deliver a Continuous Process Improvement program in a large, complex environment.
  • Demonstrable experience of process reengineering with diverse stakeholders and use of technology.
  • Proven experience in developing and implementing process improvement strategies, validating positive results through the establishment of performance tracking capabilities.

Additional Information:

This position is open to all candidates who meet the minimum qualifications. The Seattle Information Technology Department values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. ITD encourages people of all backgrounds to apply.

Agency: City of Seattle

Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104

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