At On Call Computer Solutions, our Customer Success Manager plays a critical role in the sales process, guiding clients through the final stages of their compliance journey, working with our compliance team to close recurring-revenue sales, and more! This position is designed for someone who enjoys building trusted relationships, driving progress, and ensuring customers feel supported, confident, and prepared as they move from assessment into execution.

This is not a high-pressure sales position, but it does include light consultative engagement, helping clients recognize the value of recommended remediation efforts and supporting them in moving forward with confidence. the role will also focus on light project management, so lean six sigma yellow belt or equivalent is a must, preferably green!

Client Transition & Relationship Ownership
Serve as the primary transition point of contact for clients following CMMC and NIST SP 800-171 assessments
Conduct a professional “warm handshake” at the end of a consultation to ensure clients understand findings, next steps, and priorities
Build strong, trust-based relationships with stakeholders who rely on On Call as a long-term partner
Guiding Clients Through the Remediation Journey
Help clients move from assessment results into a structured remediation roadmap
Ensure compliance-related opportunities don’t stall after discovery by keeping momentum strong
Translate technical and compliance needs into clear, client-friendly action steps
Project Coordination & Follow-Up
Coordinate remediation kickoff meetings, planning sessions, and milestone check-ins
Track action items, responsibilities, and timelines to ensure forward progress
Collaborate with compliance personnel, engineers, and leadership to align delivery efforts
Maintain organized documentation of client progress, next steps, and outstanding needs
Client Accountability & Engagement
Maintain a consistent cadence of communication so clients stay engaged and supported
Identify early warning signs of disengagement or delay and proactively escalate when needed
Help clients gather required evidence, documentation, and policy components for audit readiness
Opportunity Packaging & Internal Enablement
Take compliance findings identified by our consultants and help package them into actionable service phases
Support internal teams by organizing remediation needs into clear scopes for quoting and execution
Remove the burden of “sales-style follow-up” from compliance personnel while ensuring clients receive excellent guidance
Quality & Readiness Support
Perform checklist-based reviews of client experience following a consultation
Assist in Q & A with internal subject matter experts from clients regarding their total experience
Help clients feel confident and prepared as they move toward certification and long-term compliance sustainability
Customer Satisfaction & Long-Term Success
Conduct client success check-ins at key milestones to ensure an exceptional experience
Improve retention by helping customers adopt solutions that strengthen long-term security and compliance
Act as a trusted advisor focused on outcomes, not transactions
Process Improvement & Scaling Excellence
Contribute to the development of repeatable client success workflows and compliance delivery playbooks
Help On Call improve efficiency, consistency, and client experience as our compliance practice grows
Bring an organized, proactive mindset to everything from client onboarding to audit readiness tracking
This Role is a Great Fit For Someone Who…
Enjoys building trusted client relationships and guiding organizations through the next steps of their compliance and cybersecurity journey
Is highly organized, proactive, and comfortable coordinating timelines, action items, and remediation milestones across multiple stakeholders
Holds (or is willing to obtain) a Lean Six Sigma Yellow Belt or higher, with a mindset for quality, consistency, and continuous improvement
Bring experience or certification in light project management (such as CAPM, PMP, or similar project coordination credentials) to help drive structured execution
Communicates clearly between technical teams and business leaders, helping clients translate assessment findings into actionable progress and long-term success