Piers Site Quality Assurance Technician

Norfolk VA Leidos


More About the Role:
The Defense & Intelligence Group of Leidos has an opening for the Navy’s Service Management, Integration and Transport (SMIT) Piers Connectivity Services program as a Site Operations Leader. The SMIT contract will provide secure end-to-end Information Technology (IT) services to more than 400,000 hardware devices and 600,000+ users at over 1,600 Continental United States (CONUS) sites and over 82 OCONUS site across Asia, Europe, and the Middle East; constituting one of the largest combined networks in the world.

Under the Piers Connectivity Services portion of the contract, the Leidos team will provide pier side connect/disconnect service, network administration, and fiber optic cable repair supporting US Navy vessels arriving and departing from piers throughout the CONUS Theatre.

What You'll Get to Do:
The ideal candidate will be responsible for supporting the Site Lead in managing the day-to-day operations of the site, to include providing direction to site resources, interacting with customer leadership, and being the backup to the primary interface between the site and the Piers Connectivity Management group. The candidate will support the Site Lead in managing both internal and sub-contractor team members, coordinate staffing, scheduling, training, and quality assurance for Program contract personnel. Will assist in undertaking status review meetings among project team members and clients. Assist the Site Lead when necessary to coach team members to accomplish project goals, to meet established schedules, and resolve technical or operational issues. Assist in analyzing and measuring appropriate metrics for key project criteria, to include producing reports to quantify contract deliverables, with a focus on IT services and knowledge of the Navy Networks and piers connectivity requirements. Piers Site Quality Assurance Technician will assist the Site Lead in providing oversight of the connectivity of Naval vessels at the site in support of the Piers Connectivity Services Program and the SMIT contract. The Site Operations Leader is responsible for tracking the connect/disconnect services provided to all vessels arriving and departing at the pier location serviced by the SMIT contract within the contractual service level target timelines.  Piers Site Quality Assurance Technician will assist the Site Lead to provide the Government and Piers Service Delivery Manager accurate and timely status regarding task execution and performance and will be responsible for the accurate and timely delivery of all deliverables. Piers Site Quality Assurance Technician will assist the Site Lead in tracking and conducting network operations and engineering activities; connect/disconnect actions at the piers, maintenance; repair and replacement of cables; and the shipment and status of replacement parts and equipment.

Primary Responsibilities:
•Assist the Site Lead to drive business and reporting rhythms, managing and directing staff to perform all tasks within scope and meet required service targets for connect/disconnect service to vessels arriving or departing from piers in your assigned location.
•Assist the Site Lead for reporting progress against the baseline, in addition to employing a risk register to identify risks, analyze identified risks, and the develop associated mitigations. 
•Assisting the Site Lead to manage program scope in order to meet schedule requirements; assisting the Site Lead in defining resource needs, directing personnel to perform tasks, and reporting progress to Program Management 
•Assist the Site Lead in overseeing IT knowledge and equipment asset transfer, ensuring that personnel are prepared to assume duties in order to meet defined schedule and scope requirements.
•Assisting the Site Lead to develop and manage a collaborative work environment, working with personnel to ensure that comprehensive knowledge transfer activities associated with job functions and daily tasks are successfully conducted. 
•Identify and document skill enhancements/training needed based upon observation of actual performance versus documented site Standard Operating Procedures (SOPs)
•Assist the Site Lead to manage “as-is” information, inclusive of technical baseline documentation, SOPs, local procedures for security/onboarding, workload data (tickets), historical SLR performance and tools used to capture performance metrics.
•Assist the Site Lead to manage staff to conduct asset inventories; directing asset reconciliations, inventories, and configurations across site.
•Assist the Site Lead to manage and track shipments of replacement parts, repair equipment, test equipment, tools, and consumables.
•Assist the Site Lead to establish and maintain transparent and respectful working relationships with customer and Program Management leadership, and subordinates. 
•Serve as a mentor to junior-level leadership personnel, providing them with opportunities to enhance project management skills.
•Assist the Site Lead to validate all Fiber Repairs relating to the Piers Connectivity Services Program at the designated location.

Physical Requirements:
•Must be able to lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders
•Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time.
•Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
•Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR
•Must be able to drive corporate vehicle to different locations to work on projects and troubleshoot; valid state license required.

You'll Bring These Qualifications:
•HS diploma with 5+ years of prior relevant experience.
•US Citizen and possess an active DoD Secret Clearance.
•Valid DoD 8570 IAT Level II: Security+ or higher Certification.
•Must demonstrated expertise in IT Enterprise Operations.
•Some prior personnel management experience with the ability to drive successful completion of projects and deliverables.
•Ability to maintain discretion associated with staffing and cost requirements. 
•Ability to utilize MS Office Products to develop and maintain program documentation. 
•Strong analysis skills, with the ability to effectively communicate results to leadership and subordinates.
•Able to multi-task, self-assign work, and function in a dynamic, fast-paced environment.
•Excellent customer service skills.
•Excellent oral and written communication skills.
•Teamwork-oriented with a strong focus on customer satisfaction.
•Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
•Advanced understanding of the technical aspects of the project.
•Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
•Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.  
•Ability to create and edit project documents, materials, and presentations, including schedule management.

These Qualifications Would be Nice to Have:
•Previous experience and knowledge of fiber optic cabling and repairs.
•Organized and detail oriented.
•Strong leadership skills.
•Self-motivated/ self-directing.
•Strong collaboration, prioritization, and adaptability skills required. Relationship building.
•Ability to manage and prioritize own work, and that of their team.
•Independent decision making.
•Analytical thinking; thinking out of the box.
•Ability to effectively communicate with all organizational levels (SME to Senior Management).
•Ability to analyze problems at various levels (e.g., detail level, overall organizational impact, etc.).

Pay Rate: $39 – $46/hourly

Original Posting Date:


While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range –

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

To apply for this job please visit itjobpro.com.