Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

The Principal AI Engineering Data Scientist leads AI engineering efforts and responsible for building high performing, continuously improving, value adding agents using key techniques such as Evaluations, Observability, and appropriate drift monitoring metrics. You will define and enforce reference architectures and standards for agent frameworks, tool APIs, prompt/version management, and deployment patterns. You will work with a highly technical team ensuring agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments leveraging data science techniques.

What you’ll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead initiatives to continuously improve policies, procedures and technology solutions impacting our customers and team members
• Provide technical leadership and vision for agentic solutions for the AI Engineering team and the company
• Lead AI Engineering teams in developing and rolling out industry-leading AI agents, tools and systems that drive reliability and profitability for the business  
• Champion delivery transformation initiatives to deliver value faster  
• Build strong relationships and creditability with business leaders; work with business partners to identify opportunities to apply advanced AI solutions to business needs  
• Assist teams in deriving value-add insight from relevant data; interpret and present new insights to business leaders
• Provide technical guidance and mentoring to team members inside and AI Engineering
• Identify technical gaps within the AI Engineering team and orchestrate training efforts to advance AI Engineering’s technical excellence
• Identify, execute, and measure impact of opportunities for competitive advantage through innovation; bring in novel techniques with first-of-a-kind application

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• Advanced degree in AI, Machine Learning, Statistics, Data Science, Computer Science, or related technical discipline
• 5 years of experience using Python and/or Typescript to develop and implement machine learning/AI solutions
• 3 years of experience leading AI projects, either formally or informally
• Proven ability to build, cultivate and promote strong relationships with IT counterparts, business partners and external groups

Preferred Qualifications- Education & Prior Job Experience

• Experience building and deploying agentic analytics solutions for one or more of the following airline business domains
  • Loyalty, Marketing, Sales, Partnerships
  • Contact Centers, Digital, Corporate functions
  • Airport Operations
  • Crew Planning and Scheduling
  • Operations Control and Irregular Operations
  • Technical Operations
  • Network and Revenue Planning
• 2+ years of experience using Natural language processing (NLP) and GenAI technologies
• 2+ years of experience developing and leveraging MLOps and LLMOps techniques
• 2+ years of experience developing LLM models in a Cloud environment
• 2+ years of experience working closely with software engineering teams to implement complex AI solutions

Skills, Licenses & Certifications

• Proven ability to build, cultivate, and promote strong relationships with IT counterparts, business partners, and external groups
• Ability to drive for results with an aptitude for engaging employees in multiple workgroups
• Ability to prioritize a large list of potential projects within an environment of limited resources
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Ability to think strategically and use sound judgment and initiative in making decisions
• Ability to concurrently handle multiple responsibilities while working with others
• Excellent analytical, planning and organizational skills
• Experience working with Agile project management methodologies and tools

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.