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Project Manager

Marietta, Georgia SGS International

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Sgsco is looking for a highly-organized and adaptable leader to ensure a positive sgsco client experience in the execution of production art projects. Ideal candidates are proactive in problem-solving and can lead a team to take ownership of deadlines and get the job done right the first time. Join our growing organization and dedicated team by applying today!

The Challenge

As the Project Manager, you are our client’s primary contact, responsible for managing and meeting client expectations in the high volume of projects for global brands. From kickoff to quality output, with proactive communication, you will ensure projects flow through the global production network seamlessly. In this role, tenacity in problem-solving and a strong sense of urgency will enable exceptional service and build strong relationships with internal and external cross-functional partners.

What You’ll Do
Manage Projects

– Lead the day-to-day client engagement to ensure a positive sgsco experience

– Identify and define new projects

– Manage the order entry process with clients

– Manage the workflow between multiple teams in global sgsco production network

– Manage project timelines ensuring on-time delivery

– Input technical specifications and set the price for new order entries

– Ensure a swift project-close managing the billing and invoicing process

– Manage client expectations with price discrepancies and reconcile estimates vs actuals

Ensure Quality

– Know your client, their process (deliverables, rework) and preferences to operate as the client’s brand guardian to ensure global consistency and continuity

– Capture and manage a repository of client nuances including templated standard tickets (specific to the client), brand assets, etc.

– Oversee accuracy of all tickets with daily system review

– Document all critical and pertinent information on both customer and ticket data that may impact quality

– Ensure all order entries are complete and concise when delivered to production and client

– Verify technical supplied data is correct to supplied art

Lead Teamwork

– Engage Project Coordinators for support when applicable

– Communicate client preferences to create consistency across the sgsco global production network

– Communicate all areas requiring key decisions and at risk initiatives related to customer expectations

– Lead the Pre-Pro Meetings for low complexity projects

– Demonstrate an appetite to learn and develop, exhibiting an innate curiosity that influences other

– Proactively learn about the client, brands, internal processes, etc. and share knowledge with internal teams

Drive Results

– Manage reporting and tracking for large scale projects both internally and externally, including:

– CRM maintenance

– Client weekly status reports

– Manufacturer review report production

– Retailer Item request reports

– Retailer distribution support, audits and follow-up

– Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business

Need to Haves

– High School Diploma or GED equivalent. Some College/Associate’s Degree preferred

– The equivalent of 3+ years of experience preferred

– Previous experience in customer service and/or project management in the print industry preferred

– Experience in the design, print or production art industry

– Full comprehension in reading work instructions and business memos

– Proofreading skills

– Ability to work independently after initial training

– Strong verbal and written communication skills

– Strong ability to build relationships with cross-functional partners internally

– Proficiency in Illustrator, Photoshop and general knowledge of the Adobe Creative Suite

Great to Haves

– High sense of urgency and willingness to go the extra mile always one step ahead, making sure everything is accounted for

– Adaptable to accommodate client personalities and preferences, and build trust

– Focused on the little details, but never losing site of the big picture

– Highly organizedcan juggle 35 balls in the air, without dropping any

– Flexible and proactivealways having a plan B(and C and D).

– Leads with eyes on and hands off and equips direct reports to deliver projects on-time and to quality.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.

– Regularly required to sit; use hands to finger, handle, or feel and talk or hear.

– Frequently required to stand; walk and reach with hands and arms.

– Occasionally lift and/or move up to 10 pounds.

– Vision, color vision and ability to adjust focus.

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