Position Summary

The QA Administrator supports the Quality Assurance function by maintaining quality records, coordinating documentation, and ensuring compliance with internal standards and external requirements. This role serves as a key link between Quality, Operations, and other departments to ensure accurate reporting, efficient issue tracking, and consistent implementation of quality processes.

Key Responsibilities

• Maintain and control QA documentation, including procedures, standards, inspection reports, and corrective action records
• Administer quality systems such as damage trees, defect logs, non-conformance reports (NCRs), and CAPA tracking.
• Ensure completeness and accuracy of quality data by enforcing required categories, classifications, and approvals
• Coordinate with multiple departments or divisions to collect, verify, and organize quality-related information
• Support audits (internal, supplier, or compliance) by preparing documentation and tracking action items
• Assist in monitoring quality metrics, compiling reports, and identifying trends
• Ensure proper version control and timely updates of quality standards and forms
• Support training records and ensure quality procedures are properly communicated and stored
• Act as a point of contact for quality system questions and administrative support

Qualifications

• Experience in Quality Assurance, Quality Administration, or a related operations role
• Strong organizational and documentation skills with high attention to detail
• Familiarity with quality systems, defect tracking, or compliance processes preferred
• Proficiency with Microsoft Excel, document control systems, and data entry tools
• Ability to work cross-functionally with operations, engineering, and management
• Strong written and verbal communication skills

Key Skills

• Data accuracy and validation
• Process compliance and documentation control
• Cross-functional coordination
• Reporting and tracking
• Problem identification and follow-up

About Us

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America’s #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. With more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business, we offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company. Whether you’re looking to launch your career or take the next step, it’s a great time to join our team-there’s always room for you to grow with us!

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.