Description

Position Description:

The Quality Assurance (QA) Analyst duties will directly support the organization's leadership and will be responsible for supporting tasks related to helping obtain and maintain their ISO/IEC 20000-1:2018 (ISO 20K) certification. This includes supporting all aspects of setting up DOS customers' processes and procedures, assisting in preparation of internal audits, and supporting tasks that prepare organization for external third-party audits for ISO 20K certification.

This role is temporarily remote due to Covid-19. Associates will report back to the office at the customer's request.

Description of Duties:

• Assist the Service Line Lead in the implementation of Quality Assurance policies and standards.
• Analyze the ISO standards and interpret for organization to help them achieve/maintain ISO certification.
• Assist in teaching and training ISO best practices.
• Work with internal teams to obtain an in-depth understanding of the systems / processes / procedures and the documentation requirements.
• Maintain and lead the document review schedule that utilizes best practices from the ISO 20K, ISO 9001, and ISO 27K standards.
• Coordinate and monitor an entire document management workflow process from drafting a new document, getting formal approval from senior leadership for the team's use, and archiving/retiring when necessary.
• Support document related tasks that will close any documentation gaps to obtain ISO certifications. Tasks include:
• Assist in the creation of process documents that support the customer's Service Management Systems and Quality Management Systems.
• Provide document management (i.e., records control) and technical writing support.
• Assist DOS customer with managing their organizations' Process Asset Libraries and documentation support request queues.
• Draft artifacts (e.g., plans, SOPs, work instructions, templates, etc.) and provide recommendations for DOS customers approval and discussion.
• Support multiple projects at any time and in various phases (start, middle, or end). E.g., may need to pick up a project that is incomplete/partially done and complete it.
• Interfaces and collaborates with team members, stakeholders, and management to anticipate and manage changes to projects and levels of efforts, such as, but not limited to, technical requirements, business requirements and schedule.
• Utilize methods to assist with planning and tracking projects utilizing ServiceNow, Microsoft Project, and other tools.

Qualifications

Required Education/Experience:

• Bachelor's degree and 2 or more years of related experience. Master's degree and 0 years of related experience.
• Experience with implementing QA policies and standards.
• Experience working with multiple high priority tasks simultaneously and comfortable in a high-paced environment.
• Strong oral and written communication skills across all levels. Ability to communicate concepts to personnel at all levels of experience and responsibility.
• Excellent written skills required for preparation of process documentation, deliverables, and other work products.
• Experience working with various stakeholders to receive inputs and follow up to close out projects in a timely manner.
• Detail-oriented and able to follow processes.

Required Experience/Skills/Attributes:

• Strong skills in the Department of State's collaborative and document storage tools – SharePoint and MS Teams. Must be comfortable using these tools.
• Strong attention to detail and strong time management and multitasking skills.
• Strong soft skills – must work well within teams and be a strong team player and collaborator.
• Must be able to work with various stakeholders to receive inputs and follow up to close out projects in a timely manner.
• Excellent verbal, interpersonal, and presentation skills.
• Self-start and problem solver.

Desired Experience/Skills/Attributes

• Supported an organization that has a best practice certification (ISO 20000, ISO 9001, ISO 27000, and/or CMMI)
• ITIL® v4 Foundation certificate highly preferred.
• Experience with ISO/IEC 20000-1:2018 processes highly preferred
• ITIL Intermediate module – ITIL Service Lifecycle
• MS Project and Excel experience highly preferred.

Clearance Requirement:

• Must currently hold a Secret Clearance and ability to obtain a Top-Secret Clearance.
• US Citizenship

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.