Description

Position at SBM Management

SBM is searching for a Quality Assurance Coordinator! As a Quality Assurance Coordinator, you will play a crucial role in ensuring the overall quality and compliance of our products or services.
Responsibilities:

• Run weekly reports using SBM's Quality Management Platform.
• Ensure Quality Action Plans are completed by account leaders for business interruptions.
• Baseline service KPI thresholds for accounts and verify goal lines are accurate.
• Create monthly compliance reports and follow up with account leaders on open items.
• Maintain project trackers and deliverables for QA activities.
• Coordinate account training calls for process updates and rollouts.
• Maintain internal contact lists of verticals and accounts for timely QA follow ups.
• Attend quality related account calls as a QA representative and bring back action items to the QA team.
• Help maintain internal Document Management System and Process Document Landing Page.
• Act as QA point of contact for account leaders.
• Other duties as assigned.

Qualifications:

• May be required to have a valid driver's license.
• Strong communication skills (verbally and written)
• Process orientated thinker
• Organized with the ability to manage multiple deadlines
• Work cross functionally with internal departments
• Confidence in offering improvement suggestions to QA team

Compensation: $75,000 – $85,000 per year

Shifts: Monday – Friday, 40hrs per week

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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