Salesforce.com seeks a Senior Manager, Systems Specialist at our San Francisco, CA office located at 415 Mission Street, 94105. The individual could also be placed at 123 Mission Street, 350 Mission Street, 415 Mission Street, 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. 1 position is available on this team. Job Duties: Manage the enterprise operations team through organizational change, technology transformation, and sustained growth while exhibiting excellent judgment on how to best prioritize between operational excellence and financial prudence. Conduct root cause analysis for high severity issues and provide input, recommendations, and resolution timelines. Drive successful creation of a strong team dynamic in a collaborative and risk-taking culture. Translate the organization’s strategy into tactical execution plans replete with key performance measures and monitor the results on a regular basis. Build and develop future leaders of the organization while advancing Salesforce’s as one of the best places to work. Build a truly global team in US and India. Develop best practices for a time zone diverse team. Work on vision and roadmaps for the team. Be responsible for the capacity and resources planning for the team. Be responsible for the financials and budgetary management of the team. Be responsible for project management of the team and are able to provide operation support for multiple projects. Take accountability for Service Management within the domain of responsibility. Mentor, develop and train staff members as needed. Collaborate with other leaders to create, measure, and report progress towards established key performance metrics. Responsible for providing day-to-day support and maintenance for the enterprise production environment. Minimum Requirements: Master’s degree (or foreign degree equivalent) in Computer Science, Information Systems, Engineering (any field), or closely related quantitative discipline, and four (4) years of experience in the field of software engineering/programmer analysis or four (4) years of experience in the job offered OR Bachelor’s degree (or foreign degree equivalent) in Computer Science, Information Systems, Engineering (any field), or closely related quantitative discipline, and six (6) years of progressively responsible experience in the job offered or six (6) years of experience in the field of software engineering/programmer analysis. Training will not be provided to applicants. Special Skills: (1) ETL processes using Business Objects Data Integrator or Informatica; (2) Data Warehouse concepts (star schemas, snowflakes, conformed dimensions, slowly changing dimension types); (3) Business Objects universe design; (4) End-user tools (Business Objects XI); (5) Oracle SQL Plus, RDBMS, TOAD, PL/SQL scripting; and (6) Designing, implementing and understanding dimensional models, query tools and Metadata Repositories. Any suitable combination of education, training and/or experience is acceptable. Education, experience and criminal background checks will be conducted. Salary: $201,722.46 per annum. Hours: 40 hours per week M-F, 9:00 a.m. to 5:00 p.m. Interested applicants should send resumes to the following address: Recruitment and Employment Office, SALESFORCE.COM, Attn: Job Ref #: SAL95062, P.O. Box 56625, Atlanta, GA 30343.
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