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Senior Analyst, Mortgage Servicing Systems

New Jersey, New Jersey PHH Corporation

Requisition Number 18-0047

Date Posted 4/20/2018

Title Senior Analyst, Mortgage Servicing Systems

City Mt. Laurel

State NJ

Description
POSITION SUMMARY:
Responsible for and support of a diversified array of functions including the development and production of functional user reports, special projects, process improvement initiatives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsible for analyzing requirements, developing and producing functional user reports on a routine and as need basis using various query building and report writing software to streamline processes and to ensure compliance with PHH procedures and investor guidelines
Collects, analyzes and interprets data relative to Servicing systems and makes recommendations and assists with the implementation of data integrity reports and key performance reports
Lead complex analysis and reporting projects and function as a core member of the project team
Become a SME on company data repository; understanding source, table structures, values, key calculations to ensure accuracy and consistency in reporting solutions
Performs workflow analysis to improve efficiency, productivity and cost savings and then makes recommendations for improvement and assists in the implementation of new procedures
Gathers and documents procedure requirements from functional user groups and then develops code to automate redundant processes
Develops Access databases to support business initiatives
Develops and periodically reviews written procedures to ensure they are updated and integrity is maintained. Refresh files as needed
Takes ownership for special projects assigned and reports current status to supervisor/manager on frequent basis
Conducts research and analysis and then coordinates the implementation of each project and conducts follow-up to ensure successful implementation
Develops and conducts training initiatives and provides support of various mortgage servicing software to other team players in Servicing

Requirements
EDUCATION / EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience:
High school diploma or equivalent required
Bachelors’ degree in Business or Information Systems discipline preferred
Minimum of 3 years of experience with reporting and analytics required
Experience in Mortgage Banking preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Strong verbal and written communication skills
Analytical, with an ability to identify and resolve problems
Well organized, paying close attention to detail
Ability to manage multiple priorities in a timely manner
Ability to meet the needs of internal and external customers by delivering high quality service
Rapidly adapts to changing information, conditions and/or unexpected obstacles
Strong interpersonal skills
Operates effectively in a team environment as well as independently
TRAINING / LICENSING REQUIREMENTS
Must pass PHH Corporation’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
CORE COMPETENCIES
Behaves as a Leadership Role Model
Builds Strong Working Relationships
Drives and Delivers Exceptional Results
Customer/External Focus
TECHNOLOGY SKILLS
Intermediate to advanced skills with Access and query building software
Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.)
Mortgage Servicing Package (MSP) experienced, preferred
PHYSICAL DEMANDS
NA
OTHER REQUIREMENTS
NA
TRAVEL / WORK SCHEDULE
8:30 – 5:00 M-F

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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