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Senior Application Support Analyst (Remote)

Westminster, CO Epsilon

Company Description

Job Description

At Epsilon, we do more than collect and store data. We help some of the world’s biggest brands discover real opportunities inside the data types, delimiters and decimals. A subsidiary of Publicis Groupe, Epsilon is seeking As an Application Support Analyst,

As an Application Support Analyst, you will be joining an elite team in that focuses on supporting both users and technical teams (development and data engineers) in implementing critical systems and ensuring the accurate delivery client data files. The person in this role must be able to work independently, troubleshoot issues as they arise, adapt to the agile environment, and clearly communicate with users, developers and managers, and a key responsibility is working within an established process framework to ensure tasks are completed and issues are resolved in a timely manner.

What you’ll do:

  • Work with members of the Development and Data teams to implement important system updates.
  • Share weekly data build activities with other team members.  Position will use Airflow/Hadoop, as well as internal tools to build updated data each week to be loaded into the system.
  • Level 1 and 2 Helpdesk support, providing technical support to users by researching and answering questions, providing password assistance as well as file load and restores from backups.
  • Manage helpdesk tickets, escalations to other teams and supporting development.
  • Act as an interface between technical and non-technical clients.
  • After hours on call rotation to respond to alerts and system issues as required.

About you:

  • Motivated self-starter with strong interpersonal skills. Able to elicit cooperation from a variety of resources.
  • Able to work with a diverse team and adapt communication styles and message content to appropriate audiences.
  • Effective communication skills.
  • Able to anticipate problems and resolve them before they happen.
  • Experience with software integration projects that are across multiple teams.

What you’ll bring:

  • B.S. in Computer Science or related discipline
  • Excellent and versatile communication skills: can you understand a technical walkthrough and explain it in plain language to others?
  • Cross platform system administrative experience (UNIX, Windows, etc).
  • Experience with multiple server integration, maintenance and support
  • FTP/WSTFP/Putty/WinSCP, FileZilla, MS Office applications
  • Familiarity with, not necessarily admin level:
  • Basic understanding of database function and queries (Sybase, MySQL, Oracle)
  • Windows Scripting familiarity (Windows Powershell, DOS)
  • UNIX/Linux Scripting familiarity

Salary Range= $76,000 – $96,500

Qualifications

Additional Information

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world.

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Applicants with criminal histories are welcome to apply.

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