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Senior Business Analyst Product Support

Lakeland, Louisiana American Financial Group

Location US-FL-Lakeland
Posted Date 3 weeks ago(4/19/2018 1:53 PM)

Job ID 23499
# Positions 1
Category Technology
Position Type Full Time


Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.

Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast.

Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.


Coordinate software update projects
* Coordinate and document disaster recovery process
* Provide production support
* Complete web and intranet notification requests
* Complete training video requests
* Complete SharePoint site customization requests
* Complete Integrity customization and reporting requests
* Make recommendations for business process improvements
* Develop and maintain customer relationships
* Develop and retain strong business knowledge
* Act as a liaison between all IT areas and business
* Work collaboratively with IT teams, business partners, and software vendors
* Update process and product support documentation
* Keep knowledge database (wiki) accurate and up-to-date
* Cross-train with other Product Support Team members on various tasks and responsibilities
* Performs other duties as assigned


Excellent analytical and problem-solving skills
* Meeting facilitation skills
* Strong documentation skills
* Strong collaboration skills
* Require minimum supervision; self-starter
* Organizational skills
* Ability to think outside the box and champion new ideas
* PTC Integrity experience a plus
* Experience leading small to moderately complex projects
* 3-5 years of related experience in requirements elicitation, designing, testing, documenting and/or maintaining/configuration of applications


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