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Senior Desktop Support #HiringNow in #Little Rock, Arkansas #jobseekers

Job summary:


Senior Desktop Support


Little Rock, AR, United States

Length and terms:

Long term – W2 or C2C

Position created on 09/09/2019 03:43 pm

Job description:

Interview Type: In person; Initial PO till 6/2020 with multi year extensions

Complete Description:

Travel Required – travel expenses reimbursed. (mileage; local travel)

Valid Driver’s License

Current Vehicle Insurance Certificates

– The Lead/Supervisory Technician will focus on the support provided by these subteams as well as the support needed to these subteams from other IT resources (Network team, Server team, Business Process team, etc.).Daily activities include operational support escalations, personnel management, budget stewardship, project deliverables and achieving Technical objectives. Additional duties, projects, or IT initiatives may also require assistance when needed.

– Work with IT Leadership to define and support business’ IT needs.

Prioritize business needs within the available support model, escalating issues/needs when appropriate

Supervise/support (locally staffed) Field Service Technicians delivering customer service, focusing on all IT activities for designated sites, including daily support, pc lifecycle management, application support, network support, server (if onsite) support, and the customer experience

Responsible for submitting any disciplinary-related concerns to IT Leadership for review and approval

Provide project oversight for IT initiatives and organizational IT goals

Liaise with vendors and other business contacts for IT needs – staffing, toolsets, and other resources

Help manage expenses as governed by IT Leadership

-Work as part of a team within IT Department as support to teammates, and understanding the Desktop Support role within the Central Office IT subToteam.

Improve individual value to both the IT Department by maintaining current support and skills in areas specific to the Desktop Support, Network Support and Unified Telecommunications (UC) environment.

Required Skills:

5 years of Desktop Support Leadership

2 years of Office 365

5 years of Active Directory Administration

5 years of DesktopLaptopTablet Hardware

5 years of CISCO Switches

5 years of Group Policy Administration

5 years of Remote Access (LogMeIn)

Certifications (MS, Cisco, CompTAI)

Contact the recruiter working on this position:

The recruiter working on this position is Krishna Simha

His/her contact number is +(1) (202) ******* His/her contact email is *************************

Our recruiters will be more than happy to help you to get this contract.

To apply for this job please visit