An employer in Carlsbad, CA is looking to add a Senior Desktop Support Technician to their team. This person will be responsible for overseeing the high-level end user support desk for internal employees. Their responsibilities will include desktop support for Office 365, troubleshooting hardware on mobile devices, and reimaging computers through SCCM. They will be answering about 15-20 tickets a day, and escalating the problems to their manager as needed. 90% of their support will be in-person walk ups across the facility, while the rest of their time will be troubleshooting via phone and email. This person will need excellent customer service skills as they will be communicating with many different stakeholders every day.

-Experience in a Medical Device company

-iOS/Android troubleshooting experience

-Servicenow experience
-5+ years of experience in a Desktop Support role

-Experience with Microsoft Endpoint, Azure, or Intune

-1-2 years Active Directory experience

-Experience troubleshooting Office 365 on the administration side

-Hardware upgrading experience