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Senior IT Support Engineer

As an industry leader and Software-as-a-Service provider our mission at 8×8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8×8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. For additional information, visit , or follow 8×8 on LinkedIn , Twitter , and Facebook . Are you ready for that next challenge where your commitment and accountability to engineer, administer, and support great IT services is matched by equal opportunity, integrity, and Play to Win values? Are you looking for company experiencing sustainable growth, has a great product catalog and has amazingly cool technology? If so, read on. 8×8, a Silicon Valley company and leader in Cloud Communications, has an exciting opportunity in our internal Information Technology team for an experienced IT Senior Engineer, with diverse skills and experience. You will have the ability to deliver outstanding customer support, build and develop systems, design and implement processes, develop people and overall technology competencies within a dynamic enterprise environment. The_Ideal_Candidate_Will o Support 8×8 Enterprise Infrastructure systems, platforms and services across multiple technical domains including: o -End-user devices (PC, Macs, MDM), laptop builds, user process and productivity tools. o – Physical networking infrastructure (switches, routers, wireless access points, firewalls, circuits, cabling, access, distribution, core). o – Maintain corporate systems and on premises applications. o Deliver secure, robust and efficient IT solutions to improve efficiency through process standardization. o Contribute to policy and process enhancement to ensure cyber security posture is maintained. o Conduct and present root cause analysis of incidents as appropriate. o Lead projects and provide escalated support and training for complex IT Infrastructure, applications, systems and services underpinned by appropriate project planning and governance. o Contribute to and improve: Standards, governance, processes, knowledge, and documentation for 8×8 Enterprise Infrastructure systems, platforms, and services. o Identify stability and performance trends that indicate the need for strategic changes to Infrastructure architecture. o Work to advance the overall IT team technical capabilities and ITSM maturation by creating and maintaining IT knowledge (support procedures, operating procedures, best practices, standards, training materials, etc.) o Train IT support staff, peer engineers, and end-users. o Build and maintain productive collaborative relationships with external vendor technicians, peer engineers, and client business teams. o You will have the ability to work and think independently, be a self-starter, take initiative, and be highly effective with or without detailed work direction and able to meet deadlines. Required_Qualifications o Bachelor s degree in Computer Science, Information Technology. o 2 years experience in IT Engineering roles. o ITIL Foundation or higher. Preferred_Qualifications o Experience provisioning, administering, and supporting: o Network Monitoring8x8 o VOD/VOM o Apple o MDM Solutions (Addigy, Jamf) o Google Suite o Smartsheet o Public Cloud IaaS environments (AWS, OCI, GCI, Azure) o Palo Alto Firewalls / Global Protect / Panorama o Aruba ClearPass / Wireless o Okta (Specifically Advanced Mastering) o Bettercloud o McAfee ePolicy Orchestrator, Adaptive Threat Protection, Threat Detection o Experience with audit, governance, and compliance (CPNI, GDPR, Sarbanes Oxley, PCI DSS, HIPAA, etc.) 8×8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8×8 jobs located in the US: 8×8 participates in the E-Verify program . View the Participant Poster in English View the Right to Work Poster in English We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include Reasonable Accommodation in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here . Show moreShow less

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