* Must reside within a 2–3 hour driving distance of Washington, DC to support occasional onsite network maintenance (once a week minimum)*

Primary Responsibilities

Network Engineering and Service Delivery

– Perform day-to-day activities required to manage data network services, including network design, implementation, and management.

– Maintain reliable network performance, availability, and operational continuity for production services.

– Administer and support core network services including DHCP, TACACS, and Out-of-Band (OOB) networks.

– Operate and maintain network infrastructure components and associated network services in accordance with approved standards and procedures.

Monitoring, Incident Response, and Troubleshooting

– Use Kiwi and approved monitoring/alerting tools to monitor device health, traffic, and service status.

– Troubleshoot complex network issues, perform technical triage, and coordinate escalation to restore service quickly.

– Lead or support high-priority incident response activities, including communications and technical bridge coordination as required.

– Identify recurring issues, support root cause analysis, and implement corrective actions through problem management practices.

Technical Leadership and Team Supervision

– Provide daily supervision and direction to support staff, including both technical execution and administrative guidance.

– Prioritize and assign operational work and ticket queues based on impact, urgency, and service-level objectives.

– Mentor junior staff and enforce standard operating procedures, runbooks, and quality expectations.

– Coordinate with enterprise operations, service desk, cybersecurity, and vendor teams to resolve cross-functional network issues.

Documentation, Compliance, and Reporting

– Maintain accurate network documentation, including diagrams, configurations, SOPs, and change records.

– Ensure secure handling and retention of network logs and operational records in accordance with contract and policy requirements.

– Prepare and deliver operational status updates, incident summaries, and SLA-related performance reporting.

– Support continuity and recovery planning activities by ensuring network readiness for contingency operations.

Required Qualifications

Citizenship/Work Authorization: Must meet contract requirements.

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education: Bachelor’s degree.

Experience:

– 8+ years of related experience managing data networks, with extensive skills in network design, architecture, troubleshooting, and management.

– Experience providing daily technical and administrative supervision to support staff.

Technical Skills:

– Staffing-matrix required: Kiwi, DHCP, TACACS, and Out-of-Band (OOB) network administration.

– Staffing-matrix required: Network design, architecture, troubleshooting, and management.

PREFERRED QUALIFICATIONS

– CCNP Enterprise (or equivalent advanced networking certification).

– Experience supporting U.S. federal agency network operations under IT service management frameworks.

– Experience with network monitoring, incident triage/escalation, and service performance management in 24x7x365 operational environments, including observability platforms (e.g., Datadog, NetFlow/sFlow-based telemetry) and dashboard/reporting practices.

– ITIL 4 Foundation certification and demonstrated change/problem management discipline.

– CompTIA Security+ certification.

WORK ENVIRONMENT / OTHER

Operational Support: May require participation in on-call or surge support activities depending on operational needs and assigned support windows.

Location: Hybrid

Travel: As required per contract direction.