Senior Program Manager
Job ID(Requisition ID):3810
Senior. Program Manager – Phoenix, Arizona
Responsible for the management of customer interface to achieve high customer satisfaction, profitable business relationships, and sales growth with new and existing customers, and responsible for providing strong team leadership of the customer team to ensure internal and external customer needs are met.
Essential Functions and Competencies
* Will be able to exercise discretion and independent judgment. * Will demonstrate effective interpersonal skills with co-workers and Customers. * Will demonstrate strong leadership skills and the ability to develop, lead, and motivate teams/coworkers. * Will demonstrate effective problem solving skills and the ability to make sound business decisions. * Will demonstrate regular, consistent attendance and flexibility to adjust hours to meet Customer needs and support a global 24/7 operation. * Will demonstrate confidentiality and effective analytical, planning and organizational skills * Will demonstrate effective communication and presentation skills, both written and verbal * Will demonstrate understanding of the extended process of material procurement, order entry and status, forecasting, manufacturing, assembly, invoicing, Customer returns, inventory levels, on-time-delivery, change management, and electronic components. * Will demonstrate ability to effectively negotiate contracts * Will demonstrate effective risk management and project management skills. * Will be able to travel approximately 10% of the time. * See job analysis forms for specific physical stresses of the job * Will demonstrate full comprehension and experience utilizing project management tools. * Will demonstrate the ability to independently drive solutions to complex business issues with limited supervision. * Will be able to mentor PMs.
Qualifications / Education / Experience
This job description provides examples of expectations at the various levels to help differentiate high level expectations; however, it is not all inclusive. * Manages and leads Customer team activities as the primary day-to-day Customer contact, acting as the division’s Voice of the Customer’ * Builder customer relationships and business development, with forecasting and pricing strategies, with ensuring profitability, and with meeting business unit objectives. * Manages Customer concerns, corrective actions, and leads issues to completion.* Assists other team members as needed to ensure Customer needs are met. * Manages NPI/NPL programs. * Develops an understanding of DFx philosophy and promotes it with Customers and within the Customer team. * Develops a strong knowledge of the Customer’s product, utilization, strategies, and requirements to support transitional activity. * Leads overall strategic account management, providing expertise on customer management * Contract Management/Understanding. * Manages multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory, and forecasting. * Provides centralized management authority over all business and technical aspects of a Customer account. * Monitors and manages excess and slow moving inventories. * Manages NPI/NPL programs and coordinates or develops applicable proposals and quoting activities. * Ensures all team responsibilities noted above include any applicable inter-company activities (those that involve other Benchmark sites) * Overall Contract review and negotiation * Provides indirect supervision to extended customer team members to help ensure customer needs are met * Provides direct supervision over Program Managers on the same account; depending on type of account and division, may supervise other team members * Will be able to exercise discretion and independent judgment.
8+ years program management experience. 5+ years in a leadership role. mentoring others in program management tasks and concepts. Experience with most complex larger customer accounts.
Completion of 4 year degree
Phoenix, AZ, USA
Yes < 10% Job Type
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