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Senior Program Manager

Richfield, Idaho Best Buy Co

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Job Title Senior Program Manager
Job Category Marketing
Location Number ******-105-Ops, Tech, Research & Analytics
Job Description The CRM Capability Program Manager oversees the planning, implementation, and tracking of specific CRM short-term and long-term projects including the specified deliverables. More specifically, the Program Manager will define the scope of the projects in collaboration with cross functional stakeholders and create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. The major initiatives include support for capability technology and functionality additions, process efficiencies and streamlining initiatives for purchase occasions, direct mail, personalization, customer acquisition and retention, and behavioral segmentation, among others.
Management of Project Delivery
* Create project plans to support the successful delivery of initiatives

* Identify implications and build contingency plans for new initiatives or high-risk work

* Achieves project objectives by contributing recommendations to strategic plans and reviews

* Communicate vision and direction of department, team and/or project charters

* Facilitate, lead and collaborate with cross functional business partners in driving business outcomes

* Interaction with Third Party Vendor relationships to drive implementation initiatives

* Leads or co-leads efforts to build new direct marketing capabilities

* Ability to gauge and manage process and business risk

* Evaluate business requests and determine effort of execution and available team capacity

* Ensure the consistency of approach, methods and processes among all campaigns instilling a best practice mindset in the team

* Manages the identification and implementation of process improvement efforts

* Manages efforts to build new direct marketing capabilities through new technical or process design projects

* Identifies and leads process improvement efforts to continue to refine the CRM Capability operations processes

* Facilitates cross functional collaboration across many stakeholder groups including 3rd party vendor partners.
Leadership
* Influence without control cross-functional stake holders and team members both inside and outside of the Marketing Department

* Team leadership and professional development

* Facilitate the creation, understanding and communication of Program and Project RASCIs
Management of 3rd Party resources
* Responsible for interfacing with 3rd party vendor partners (Salesforce, 3CInteractive, Wunderman, etc.) who help enable the CRM capability.
Minimum qualifications (required)
* 10+ years of project management of project leadership experience (including advanced education)

* 2+ years of experience and intermediate proficiency with Microsoft Project

* Proven ability to handle multiple projects simultaneously

* Strong written and verbal communication skills

* Proven experience at navigating a matrixed organization

* Ability to work comfortably and professionally in a dynamic and collaborative environment

* Strong influencing and negotiation skills both in internal as well as external communications

* Ability to adjust communications as appropriate for audiences with varying degrees of technical and process expertise

* Prior experience working in a fast paced, dynamic, change filled environment

* 5 years of process creation and re-engineering

* 2 or more years of CRM and/or digital marketing experience

Req # ******BR
Address Line 1 7601 Penn Avenue South
City Richfield
State MN
Zip 55423-8500
Job Level Manager with Direct Reports
Employment Category Full Time
Brand Best Buy
Search Categories Corporate Jobs, Marketing
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