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Senior Program Manager

Novi, Michigan Harman International

Requisition Id : ******
Additional Work Location(s) :
Job Description
A Career at HARMAN
We are ONE HARMAN. We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between. We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies: leadership, change-orientation, collaboration, judgment, and a results-driven mindset. At HARMAN, we expect brilliance. You can expect a career full of brilliant possibilities.

Position Summary:.
The Customer Program Manager is responsible for the overall program delivery of the Harman Infotainment Systems specific to an individual customer. The Program Manager will be the primary customer contact regarding schedule and development issues. With their team, they will be responsible for planning and managing the end-to-end program. This includes not only planning the product development and testing but the ramp up and readiness of the manufacturing plants. They will maintain a customer relationship and have overall ownership of the schedule, scope, and budget for all of the customers’ infotainment programs

Supervisory Responsibilities:
This position will have direct reports locally and in the global markets in which MY20/21/22 product will launch. This position will also have indirect responsibility for product development (EE/ME and SW) and product testing.

Job Responsibilities:
* Deliver MY20/21/22 Info3.5 Global programs to the customer.
* Build and manage customer relationships at a release engineer and manager level
* Build and maintain a customer interface team to support this relationship and manage the overall program development. Responsible for evaluation, and development of team members.
* Ensure the overall success and profitability of the product launch (i. e. work with Sales and Marketing to hit gross margins, introduce new features, etc). Own and maintain the budget, scope and program schedule.
* Manage program risk proactively, identify program risks and coordinate meetings with the PM and multi-discipline functions to address risks before they become issues.
* Evaluate project management processes and metrics to track and measure project success. (Manage all program/product delivery elements).
* Provide weekly program status updates via the standard template. Represent the program internally to Sr. Management during program, quality and operations reviews.
* Lead the program adherence to follow standard Harman processes and maintain program and customer related documentation.
* Be the primary escalation point for both internal and external program communications for the dedicated customer base.
* Set direction and influence cross-department engagement for program execution and drive synchronization across multiple program teams.
* Responsible for tracking and reporting progress of programs to both the customer and within the company.
* Responsible for communicating the customer requirements within the organization and interface with multiple groups within to ensure customer’s requirement expectations are being met.
* Bachelor’s degree or equivalent, preferably in engineering
* Must have a ‘whatever-it-takes’ attitude using diplomatic leadership skills within a collaborative teamwork environment to accomplish the necessary results

Basic Qualifications:
* Bachelor’s degree in Electrical Engineering or Computer Engineering
* Must be able to articulate vision and influence decision making/outcomes with internal stakeholders, external suppliers, and the customer
* Must have a ‘whatever-it-takes’ attitude using diplomatic leadership skills within a collaborative teamwork environment to accomplish the necessary results
* Proven and effective communication, analytical, judgment, initiative and execution skills
* 10+ years of related experience in program management, project leadership, and/or account management
* Involvement in multiple software development lifecycles, including knowledge of SW delivery methods and SW development processes
* Experience with managing distributed development teams is preferred
* PMP certification preferred
* Experience in consulting and/or client-facing role is preferred
* Recent significant systems/software experience with complex development cycles that span multiple release versions.

Eligibility Requirements:
* Willingness to travel 15%.
* Willingness to work in an office in Novi, MI.
* Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
HARMAN (**********) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG, Harman Kardon, Infinity, JBL, Lexicon, Mark Levinson and Revel, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN! (**************)

Nearest Major Market: Detroit
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