Make your mark at Comcast — a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From crafting apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Billions of requests. Millions of Users. Come be part of Comcast's Multi Product Platform team! Our team crafts, builds, and operates the APIs that power the Xfinity and Sky product experiences. Reliability and performance at this scale require sophisticated information systems to be made simple.

Job Description

Comcast is looking for a talented and dedicated Senior Release Management (SRM) Engineer to support the release cycles associated with deployed software on CPE devices. These devices use Comcast’s Reference Design Kit (RDK), which is deployed at Comcast on over devices 30million Entertainment devices. The Release Management Engineer function is critical to the successful development and deployment of new features and solutions as the function ensures that these changes get deployed to the field on a 4 weeks deployment cycle. Comcast’s development environment is advanced and highly integrated. It uses industry standard tools that are combined effectively to support a fast paced, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with an effective use of Open-Source code, allows Comcast to deliver features and products against bold timelines.

As a key member of the team, the person will be driving on-time, high quality releases across a large number of devices. The candidate would be responsible for the complete release management lifecycle, which includes scheduling, coordination, and management of releases on number of deployed devices.

Core Responsibilities

• Responsibility includes managing and leading an observability platform that provides transparency into release health and operations in the field.

• Require daily collaboration with Development, Field Triage and QA teams.

• Assess and implement new tools, plugins, etc. that are necessary to improve the software release engineering process.

• Manage risks and resolve issues that affect release scope, schedule, and quality.

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to settle integration needs.

• Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases.

• Trains junior Software Development Engineers on internally developed software applications.

• Leads all aspects of the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports.

• Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.

• Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers.

• Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.

• Works with Quality Assurance team to determine if applications fit specification and technical requirements.

• Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty.

• Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Technology Snapshot:

Required: Agile Change Management; Agile Product Development; Configuration Management Software; DevOps; GitLab CI/CD; Python (Programming Language); Version Control Software

Nice to have: Amazon CloudWatch; AWS Lambda; C (Programming Language); C++

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff – be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.

• Win as a team – make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.