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Senior ServiceNow Engineer


Job Description:

Leidos Civil Group helps modernize infrastructure, systems, and security. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields. To explore and learn more, click here!

The Department of Transportation Enterprise Information Technology Shared Services (DOT EITSS) is seeking a Senior ServiceNow Engineer, with specialized focus on performance analytics and reporting to join our team! In this role, you will communicate with internal and external stakeholders across multiple areas to deliver new functionality across applications and manage and perform SMS development activities, supporting the entire development lifecycle.

What you’ll do:

  • Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialties

  • Contribute to the design of the DOT Service Management System (SMS) and support SMS operations, to include engineers and the SMS development life cycle.

  • Evaluate evolving ServiceNow reporting functionality, remaining cognizant of complex system inter-dependencies and associated business process implications

  • Lead efforts to analyze and optimize report and dashboard performance

  • Maintain awareness and drive implementation of industry trends, upgrades/releases and best practices in ServiceNow reporting

  • Partner with stakeholders (internal/external) to understand report/data requirements and ensure results meet the business needs

  • Design, develop, configure, and customize ServiceNow applications and services

Who you are: 

  • Bachelor's Degree in information technology, computer science or related field 

  • 8+years of relevant IT experience, including at least 5 in administration      services for a major Service Management System (SMS), preferably ServiceNow

  • Proficient with Performance Analytics

  • Current Service Now Certified Application Specialist – Performance Analytics (CAS-PA)

  • Candidate will be a U.S. citizen or green card holder who has resided in the U.S. for 3 or more years and will have the ability to obtain a Public Trust

Pay Range:

Pay Range $97,500.00 – $150,000.00 – $202,500.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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