MANTECH seeks a motivated, customer-oriented Senior Systems Administrator to join our team in Chantilly, VA.  This is an onsite position.

Responsibilities include but are not limited to:

• Maintain/troubleshoot Windows servers, workstations and peripherals

• Perform Windows system administrative support to include account management, installing software and monitoring systems

• Maintain domain controllers, file and application servers

• Properly receive and triage customer incidents in the ticketing system

• Follow standard operating procedures to accurately log all tickets within the ticketing system

• Perform remote troubleshooting through diagnostic techniques

• Properly escalate unresolved tickets to the next tier of support

• Engage with customers throughout the process and follow up to ensure proper incident closure

• Ensure quality and productivity standards are maintained while meeting customer timelines

• Work schedule is 2nd shift with occasional weekends as needed

Minimum Qualifications:

• Bachelor’s Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution with 4+ years experience or 8+ years of experience as a System Administrator or in a similar role.

• DoD 8570 IAT Level II certification, ex., Security+

• Experience with network troubleshooting

• Knowledge of system security, data backup/recovery, and network monitoring

Preferred Qualifications:

• DoD 8140-451 Intermediate Certification (Cloud+ or GICSP or SSCP or GSEC)

• ITIL 4 Foundations certification

• Azure Certification

Security Clearance Requirements:

• Must have a current/active Top Secret-SCI clearance adjudicated within the last 6 years and be willing and able to obtain a polygraph.

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.