* Monitor health, administration, usage and overall compliance of ServiceNow and its applications;

* Assist in building and maintaining internal technical documentation, manuals, policies, and processes;

* Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;

* Coordinate application and platform upgrades;

* Develop systems integrations and process automation;

* Configure and maintain SLA, catalog items and their associated workflows;

* Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

– Integrations + Process Automations

– E-bonding

– CMDB

– Candidates located in GA will get preference
– 5-7 yrs of ServiceNow exp.

– 2-3 yrs of Admin exp.

– ServiceNow Certification

– Exp. w upgrading ServiceNow systems and platforms

-upgrading to new versions at a cadence of every 6 months.

– Maintaining platform health

– Mid Server and portal exp. (communication between on-prem and cloud.)