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ServiceNow Administrator/Developer

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. – from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer


Responsible for development and maintenance across the ServiceNow platform. The candidate will work on a SCRUM team and be available to assist others working in team environment. Candidate will be strongly connected with ServiceNow leaders and have experience proposing and delivering successful ServiceNow solutions for large scale implementations. A successful candidate will have a history of providing exceptional customer service, working independently, and a demonstrated foundation in ServiceNow development. The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications.



  • Ability to work with remote teams and clients 
  • Capable of working independently as well as collaboratively 
  • Work closely with IT and Business teams to develop and enhance ServiceNow capabilities 
  • Develop custom items, features, and workflows to satisfy business needs 
  • Design and develop queries, reports and dashboards  
  • Design and configure ServiceNow modules and forms 
  • Administer ServiceNow applications, including updating security and workflow configurations 
  • Design and develop scoped applications as well as a service portal
  • Provide additional support based on subject matter expertise



 High School with 6 – 9 years (or commensurate experience)

Required Skills:


  • ServiceNow Administrator Certification
  • Minimum of 3 years of overall IT experience
  • Minimum of 3+ years of experience as a ServiceNow developer in various roles
  • Thorough knowledge of the ServiceNow System
  • Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
  • Experience in REST, SOAP services, etc
  • An understanding of ITIL and/or ITIL Certified
  • Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude


Desired Skills:

  • ITIL Foundation Certified
  • ServiceNow Developer Certifications
  • ServiceNow Implementor Certification





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