Job Title: ServiceNow Functional Consultant

Location: Chaska, MN (Hybrid schedule)

 

What’s the Job?

Job Description:

The ServiceNow CMDB Functional Consultant is responsible for designing and optimizing Configuration Management Database (CMDB) solutions within the ServiceNow platform. This role involves working closely with internal stakeholders to understand their business needs, aligning CMDB design with best practices, and ensuring effective configuration management. They will also partner closely with our external Implementation Partner. The Functional Consultant will use their expertise to provide insights, define processes, and ensure that the CMDB aligns with the ServiceNow Common Service Data Model (CSDM) and supports IT Service Management (ITSM) and IT Operations Management (ITOM) functions.

Role and Responsibilities:

· Requirements Analysis

· CMDB Configuration and Customization

· CMDB Health and Data Quality Management

· Discovery and Integration Support

· CSDM Alignment and Best Practices Implementation

· Stakeholder Training and Knowledge Transfer

· Incident, Problem, and Change Management Support

· Reporting and Analytics

· Governance and Process Improvement

Qualifications and Skills:

· Working knowledge of IT Infrastructure domains and supporting technologies.

· Extensive experience with ServiceNow CMDB, Discovery, and ITSM/ITOM modules.

· Strong understanding of the Common Service Data Model (CSDM) and ITIL framework.

· Proficiency in data management, reporting, and using ServiceNow configuration and customization tools.

· Excellent communication, problem-solving, and analytical skills for effective client engagement and requirements gathering.

· Ability to document processes, design solutions, and create governance frameworks.

 

Preferred Certifications:

· ServiceNow Certified Implementation Specialist – CMDB

· ServiceNow Certified System Administrator (CSA)

· ITIL Foundation Certification

· Bachelor’s degree in information technology, Computer Science, Business, or a related field or related experience.

 

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.