ServiceNow Solution Architect

Job Summary:

The Solution Architect guides and owns the delivery of ServiceNow implementations by providing mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. Find solutions to business problems. Ensuring that the new solutions fit into the existing enterprise architecture from the technical, business, user, and other views. Describes solution in a language that is understandable to all. Facilitates communication (bridging the gap) between process owners and the C-Suite.

Role & Responsibilities:

Understand how the technologies available can be used to tackle the business problem.

• Knows what frameworks, platform application, or technical stack can be used to create a solution.
• Recognizes how the ServiceNow application will look, what modules will be in scope, and how they will interact with each other
• Be cognizant of how the ServiceNow digital solution will scale in the future and how it will be supported.
• Configuration vs. Customization
• Technical Debt
• Can define the Risk vs. Value Proposition for third party integrations with ServiceNow
• Skilled at clearly defining for customers how Governance works with respect to the platform and how it works with respect to the project.
• Clearly defines what Organizational Change Management is and why it is a key component of a successful project.

Experience & Certifications Required:

• Bachelor’s degree or equivalent experience preferably in Information Technology, Engineering, or the Sciences
• IT4IT, ITILv4, TOGAF
• Should have their SN Certifications: CSA, CAD, ITSM,
• Plus, two other CIS-Certifications: ITOM, ITAM, ITBM, CSM, FSM, SecOps/GRC, HRSD, SPM
• Has a high-level of understanding in scripting and app development, including familiarity with web services, API’s and mobile application design. Experience preferred: ITSM, ITILv3. Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.
• Participated in 20+ ServiceNow implementations across various modules
• 3+ years of architecting solutions in the ServiceNow platform
• ServiceNow scripting and JavaScript are required.
• Angular JS, Soap, Rest, JSON, Ajax, CSS, SaSS, HTML5, SP Widgets, and XML are all desired.
• Microsoft Excel, PowerPoint, Visio

· Working Arrangements:

· We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a Cognizant office in either Toronto or London, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

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· Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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· Work Authorization

· · Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.