Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   

Job Summary

The Quality Assurance (QA) Coordinator is responsible for ensuring operational compliance with all Standard Operating Procedures (SOPs), United Airlines requirements, customer expectations, and applicable regulatory standards. This position supports continuous improvement by conducting audits, monitoring operational processes, identifying gaps, and partnering with leadership teams to drive corrective actions and maintain service excellence.

The expected pay rate is $32/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.  

Your activities

Compliance Auditing and Monitoring

• Conduct audits, observations, and reviews to verify compliance with SOPs, work instructions, customer requirements, and applicable regulations.
• Identify process gaps and support corrective actions and continuous improvement initiatives.

Operational Oversight

• Monitor key operational processes, including cargo acceptance, documentation, data capture, and other critical functions to ensure adherence to established standards.
• Verify the proper completion and retention of required forms, records, and operational documentation.

Performance Monitoring and Reporting

• Monitor daily Service Level Agreements (SLAs) and key performance indicators, communicating performance trends and areas of focus to management.
• Prepare reports and assist leadership in tracking and resolving operational and compliance issues.

Continuous Improvement

• Partner with operational leaders and frontline employees to promote a culture of quality, safety, and accountability.
• Support the development and implementation of process improvements, training initiatives, and updated procedures.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• High school diploma required; associate or bachelor’s degree preferred.
• Previous experience in cargo operations, quality assurance, regulatory compliance, or airline operations preferred.
• Working knowledge of United Airlines cargo processes and applicable regulatory requirements, including Dangerous Goods regulations, preferred.
• Strong attention to detail and analytical skills.
• Ability to conduct investigations and provide clear, objective findings.
• Proficiency in Microsoft Office applications and operational systems.
• Excellent written and verbal communication skills.
• Ability to work independently and maintain confidentiality.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

What we offer 

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation!