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Software Engineer

Carlsbad, California Thermo Fisher Scientific

Job ID :

79289BR

Location :

US – California – Carlsbad

:

Job Description
DUTIES:
Genesys Framework and configuration;
Create/edit agents, route points, and inbound voice routing;
List objects and Business Attributes Multimedia;
Inbound email and chat routing;
Interaction queues and workbins; and
Informant reporting with GI2 Administration of GAX and Pulse.

REQUIREMENTS:
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field of study plus 5 years of Call Center environment using Genesys call center applications with Avaya phone switches or related experience.

Must have experience or knowledge of:
Genesys Framework;
Route points;
Inbound voice routing;
List objects;
Business Attributes Multimedia;
Interaction queues;
Workbins; and
GI2 Administration of GAX and Pulse.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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