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Software Support Specialist

Yarmouth, Maine Tyler Technologies

Software Support Specialist
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Are you ready for a career that allows you to make a difference with a
growing company? Come and join our team of intelligent and motivated
support professionals at Tyler Technologies. In this challenging role,
you will assist our clients all over the country with their Tyler ERP
software. If you have the following competencies we want to talk to
you:
* Strong desire to work with a team that has common goals
* Passion for helping clients and building rapport
* Desire to work in a fast paced environment where every day offers
diverse questions
* Aptitude for problem solving and thinking out-of-the-box.
Location
Yarmouth, Maine
Responsibilities
* Troubleshoot and resolve client s online and phone inquiries
regarding software issues, while providing excellent customer
service
* Prioritize, analyze and manage multiple inquiries from a varied
group of clients
* Advance product knowledge by reviewing new functionality and
testing new product issues
* Create client facing documentation and collaborate with clients
and co-workers via online forums
* Advocate for the client and ensure the software meets their
business requirements
Qualifications
* College degree or comparable work experience
* Proficiency with computers and contemporary online applications
* Excellent interpersonal and communication skills
* Customer service experience a plus
* Ability to prioritize and complete multiple tasks in a fast-paced,
client focused environment
* Knowledge of basic payroll/accounting principles is helpful
although not required
Apply Online
Requisition Number: 45-18-903
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