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Software Support Specialist

Troy, Michigan Tyler Technologies

Software Support Specialist
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In this role, you will support our mission-critical software
applications, modules and underlying infrastructure in a demanding
technical environment. This highly collaborative team is the primary
liaison between our product development organization and our end
users. Your mission as a Software Support Specialist is to
investigate, diagnose and solve complex technical problems.
Location
Troy, Michigan
Responsibilities
* Provide high-quality phone and email support of New World s
software applications
* Perform extensive troubleshooting of key software and hardware
components to closure
* Take ownership of technical incidents and coordinate resolution
with product development team when necessary
* Replication of complex customer issues
* Train customers in system operation and software functionality
Qualifications
* Bachelor s Degree in MIS, CIS or other related Technical field
* General technical knowledge of Microsoft products and
technologies including Windows Servers and SQL databases
* Readiness to learn new technologies at lightning speed
* Commitment to providing an exceptional experience to our
customers
* Flexibility to work various shifts to cover our core hours:
Monday Friday 8AM – 9PM
Apply Online
Requisition Number: *******
ae

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