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IT Specialist – System Support

Atlanta, GA Sothern Regional Education Board (SREB)

The Southern Regional Education Board works with states to improve education at every level, from early childhood through doctoral education. A nonprofit, nonpartisan organization based in Atlanta, SREB was created in 1948 by Southern governors and legislatures to advance education and improve the social and economic life of the region. We partner with policymakers such as state legislators and education agency officials as they implement policies to help students achieve more, prepare students for college and careers, and boost college completion. We are an organization of committed professionals with proven track records of helping students achieve academic success.

We have an exceptional opportunity for an IT Specialist-System Support team member to provide technical assistance and support for queries and issues related to computer systems, software and hardware.

What does an IT Specialist-Support team member do?
•Manage installation of cloud and line-of-business applications
•Engage priority support resources and work with them to resolve critical cloud infrastructure issues and line-of-business application problems
•Administer continuous data quality processes for all databases, line-of-business applications and the helpdesk system
•Administer network security using Microsoft Active Directory

What does it take to be an IT Specialist-Support team member?
•Bachelor’s in Science degree in computer science, information systems or a related field, and
•Two (2) years of computer and systems support experience; or
•Equivalent combination of education, training, and experience.

•Applicable /relevant technical knowledge
•Ability to work independently
•Excellent written and verbal skills

For this opportunity, we seek candidates with:
•Experience in a helpdesk environment or one providing direct support to end-users
•Experience working with a Helpdesk Ticketing System (e.g., Spiceworks, System Center, Capterra, ZenDesk)
•Experience working as a network administrator
•Microsoft Training and Certifications related to Windows Operating Systems, SharePoint, Dynamics CRM, Microsoft Azure and Office 365
•Experience in CP/IP Troubleshooting skills (Connectivity, DNS, DHCP)
•Experience in configuring and testing Windows VPNs
•Experience in preparing new laptop/desktop operating systems for deployment, including joining them to the AD Domain
•Experience in administration of Active Directory Accounts
•Experience in Veritas Backup Exec, monitoring backup jobs and troubleshooting failures

Our commitment to our team members:

•Short-term disability
•Flexible spending & health saving account options
•Generous time off & holidays

Equal Employment Opportunity
Our goal is a diverse workforce representative of the people we serve. We are committed to providing an environment of mutual respect where employment opportunities are equally available based on merit with regard to race, color, religion, national origin, political affiliation, sexual orientation, gender identity or expression, disability, age, or other protected characteristics. We seek a rich, diverse candidate pool and invite all qualified individuals to apply.

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